Luxurious City Apartment

The apartment itself was clean, nice, and looked exactly like the pictures. The location was also good. Unfortunately, the host’s behavior completely ruined the experience for me. From the beginning, he spoke to me in a very aggressive, rude, and unwelcoming way on the phone, even though I was simply asking normal questions as a paying customer. I made a proper reservation through Booking, paid for my stay, and expected at least basic politeness and respect. When I arrived, there was still a man sitting in the living room watching TV loudly with music playing, which felt very uncomfortable and unprofessional. I had made the reservation two hours before arriving, so guests should be welcomed properly, not made to feel awkward entering the apartment. I use Booking very often for apartments and hotels, and honestly this is the first time I have ever been treated this way by a host. I did not feel comfortable or respected during the check-in experience at all. The apartment is good, but the host’s attitude, communication, and professionalism seriously need improvement.

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