Zavana rooms & Restaurant

The location is okay

The tap has 0 pressure in the bathroom, the shower also has bad pressure, the bed doesn’t have a good duvet only a blanket. The AC system is leaky. The door to the bathroom doesn’t stay closed unless you lock it so bugs can fly in easily. Our food that we ordered was cold when it arrived. We haven’t been asked by anyone from the property if we want our room cleaned or even offered fresh towels and there is no sign to leave on the door for them to see you want your room cleaned. We booked for 3 nights but due to weather conditions we were unable to arrive to the property on time so we turned up 2 days later. We were unable to change the dates of our stay on booking.com and they also couldn’t change it in there system. So to fix this we called booking.com to change the dates for us, the hotel needed to confirm the dates to be changed however they declined it so we would have to pay for 5 nights instead of 3 even though we went through the trouble of trying to fix it. The staff here are nice and tried to help us but the manager who wouldn’t even come to the property to speak to us declined the email so we would have to pay more because clearly he only cares about money. We won’t ever be coming back and I hope they can learn from there previous mistakes.

Emplacement idéal pour visiter Mataram. Calme, piscine au top. Merci à Arman pour sa gentillesse et sa disponibilité

Partie restauration pas toujours à la hauteur (jus de fruits oubliés, pas de pizza malgré présence sur la carte)

Lovely place with gorgeous pool area. Seems rural in an urban city. Great breakfast!

El personal del hotel es encantador, Yani es un amor! Hubo un incidente con la cena q la pedi sin carne pq soy vegetariana, y lo sirvieron con carne, lo cambiaron con una sonrisa El desayuno es correcto. Las habitaciones sencillas pero amplias, el baño exterior y amplio, con agua caliente. La piscina muy limpia. Cerca de warungs y algun supermercado.

Duży pokój, ładnie urządzony. Bardzo miła obsługa. Śniadanie przynoszone do pokoju.

Bardzo słabo działająca klimatyzacja. Łazienka mogła być zostać wyczyszczona. Przy basenie brakowało miejsca do opalania. Były tylko 2 leżaki pod dachem w cieniu.

We cannot find 1 thing we like or didn't like the most. All was perfect ♡♡ very friendly people, amazing apartment, private pool, parking, private cooking.... and much more

Totally nothing!!!