Hotel Murano

Manager Annu was very cooperative, very nice behaviour and smiling face, would like to come again and will refer to my friends

All good

Excelent

Nice

Property is good but bathroom is not good because of water drainage issues

Nothing

1. Located few steps to fewa lake. 2. Friendly staffs 3. Affordable Price 4. TV channels 5. View from Balcony 6. Big and comfortable bed 7. Good breakfast. 8. Clean room.

1. Sink water drains to the bathroom floor.

Location

Staff’s behaviour was not good. Rude to customers

Location and view from the room are great.

Multiple stains on the bedsheets and towels. Had to repeatedly ask for housekeeping to be done and more than once. The toilet seat wasn't attached properly and the bathroom drain was clogged so after showering there was always a pool of water. Was told the TV was broken for months and was to be repaired. Also was told the same about the eftpos machine, but they 'managed to get it working'. Breakfast was included but wasn't informed about times and when I did order, the milk tea was oily.. Overall room is big and the view is nice but other facilities are questionable. For the price paid, there are better options available.

Comfortable bed Excellent hot water shower Large room Quiet area Very kind staff 2nd visit was much better!

1st time had to change rooms - big hole above sink Once settled into new room realized it was poorly cleaned. Floor was always wet in bathroom. Did not complain because too much of a pain to change again. Staff needs more training

Excellent