EMILE ALTWAL Hotel

Tout était parfait.

The room was spacious and clean, with everything we needed. The staff were very kind, just like all the Jordanian people. Excellent location, right in the center of madaba, close to everything. Parking was very easy

Nagyon kedves szállásadó, központi elhelyezkedés.

Nem volt ilyen

Ac unit

So, here's the deal: I don't know where to start because this experience was truly a nightmare. There are two apartments, the upper and the lower, and from the pictures you can see right away who you're dealing with. When we were leaving the “apartment”—or rather the basement—the owner blackmailed us (see the first picture), saying he would take the money we had already paid in cash, and that the debit card we used had only been pre-authorized, in case we left a bad review on Booking. Now, how did this happen? So, the accommodation we booked was an “Apartment with Garden View” (the lower one), but it's not a garden view at all; it's a view of a garbage dump on the lawn. It's a shame we can't upload the many pictures we took so you can see all the absolutely horrible things we captured. The lower apartment we stayed in and the upper one are completely different; almost 90% of the pictures you see on the Booking page for this place are of the upper apartment. one of the main reasons we booked our apartment was because we saw in the pictures that a washing machine was offered, however, the washing machine doesn't exist in our accommodation but only in the upper one, WHICH WE WERE NOT TOLD. After we asked for the laundry service, we were told to fend for ourselves and that there were laundromats in town, which ended up costing us almost 60 EUR—money we hadn't planned to spend because we thought we had a washing machine in our accommodation. As for breakfast… there is no breakfast as such; instead, every morning they bring you a piece of some kind of yogurt and two local pastries from the bakery, and that's it. And we're supposed to eat that every single morning, which of course wouldn't be a problem if the owner had mentioned it on the booking page, but they didn't. There are various damages on the walls, damage to the accommodation by the entrance door, and to the electrical components, which is life-threatening.