Orchidea Apartment Lecco

A good sized apartment with a nice view from the balcony

All was great. Thank you

The apartment is spacious and had everything we needed.

A bit of a walk from the train station, but we knew that when we arrived.

Good size apartment. 3 beds was good for our family. A short drive to the water front and accessible to a few supermarkets - by car, not walk. Fully equipped kitchen and decent bathroom with a spa. A positive was a great pizza shop around the corner which sold really cheap pizzas, Pizzamania.

I’ve stayed at hundreds of places on booking.com and this would have been my worst ever experience with a property!!! Communication with host was terrible and ruined our stay!!! After receiving an auto message soon after booking, communications became beyond terrible. A early response said they’d let us in 30mins before checkin. However, even after arriving on time and sending multiple messages, we were ghosted by the owner. Despite the promise of an early checkin, it wasn’t until we called the owner 90mins after checkin did they finally give us the login details. Even then, during the first call, they asked to message them details in booking.com, which I did. I then had to call back 15mins later where he said he wasn’t getting notifications of messages; but he gave us the codes so we could finally get in. (We’re fortunate we had cell service. If we didn’t, who know how long we would’ve waited in the car!!) His terrible communication ruined what was a decent apartment. I can’t understand for someone who has a couple of apartments and has clearly been using booking.com for a long time, claims to not know how to get messages within the platform. It wasn’t a language barrier, it was just terrible customer service! Although we wouldn’t stay here again because of this terrible service, I would advise to ensure you have access codes and details several hours before you arrive. Other things to note: On-street parking only. You might get one of the 15spots on the street, but we ended up parking around the corner. The bath towels were tiny and more like hand towels. Not very practical for adults. The apartment is on the 2nd floor and with no elevators, will need to climb 4 flights of stairs.

Very spacious and comfortable . Kind owner

Parking on the street close by is often full (but there are other options,only a little bit further away)

Our towels and sheets weren’t clean and fresh, we felt uncomfortable because of its smell. We think that it hadn’t been washed.

Good location, car park available near the building. Good restaurant and shop in walking distance. Possible to check-in any time when comfortable (check-in without personnel). The flat is spacious and well equipped.

No air conditioning, but fan was available (and that was actually enough).

Very clean and reminds me of home. Feels so homey. The floor is gorgeous as well as the bathroom and bedroom.

The location but maybe we came at the wrong time. The only downside is that we stayed during August when most shops are closed. The only open store is Lidl whoch is a 9min walk. It’s probably because it was a vacation season so very few people around the town. We are from UK and we did not rent a car so it was hard for us to commute, no bus service, no uber, can’t get a taxi back to the bus station so we walked for 30mins. But again, not against the property but mostly likely due to the time we stayed.