Alpine Homes

Nothing

First when we reached the property we were told that our booking is cancelled as we didn't call them. I mean seriously? Booking.com you guys should take actions against such property listers coz they are giving a bad name and reputation to the booking platform. If the booking is confirmed on booking.com then if the host host needs any details or prepayment they should contact us. It is so bad that they just give the rooms to who so ever comes. On top of it the host was abusive and inconsiderate.

The property is located in a popular area with ample food delivery options. The apartment was big with ample space big living area. The rooms and washrooms were big.

The property though looks great in the pictures the maintenance is not good. Carpets and bath towels were not very clean. There was a smell in the room that comes from when doors and windows are not open regularly after check out. The biggest issue we faced was water in the toilets. The staff had to be reminded to run the pump as water would stop coming to the washrooms. I had to call the owner multiple times before he called back so that I could report the issue with the water. Also there were no cutlery and very minimal cooking utensils. This may not be an airbnb but as a guest house overall facilities were too minimal. The owner and the staff needs to put in more effort for maintaining the property and provide better service.