Juniya Myoko

Convenient location ~7min walk to the Akakura Onsen ski area base Staff were a pleasure to deal with

Breakfast could be a letdown depending on the day Small rooms with sparse amenities and old/cheap lighting fixtures Onsen didn't seem to be regularly cleared of old towels Hotel owners appear to have some conflict with a local, which affected our ability to use our car on an important day

Staff were friendly, mostly Australians, and were willing to accommodate us with genuine kindness. The shuttle service to other ski resorts on the mountain was useful. The onsen was usable at all hours day or night - but when were the cleaning hours if so? Concerning.

I understand they have only just opened for the first time this season. Even with that context, there were many moments I doubted that they should've opened at all. One working washing machine between staff and ~70 guests? Insufficient space for shoes in the entryway, leading to most people just dumping their shoes anywhere and no attempt being made to clean this up? Particulate in the onsen (looking like lint or dirt) along with clear signs of mold? I overheard staff saying someone would need to accompany the trainees to fill up a vehicle with fuel so they didn't "steal a bit off the top". I was contacted via this site by the manager to answer questions which the front desk should have been able to clearly answer, and to clarify that some of the services we had received after asking the on-site manager were never supposed to be offered and could inconvenience other guests. Please actually discuss procedures with your managing staff before opening - I felt accused. Certainly nothing was run to a Japanese standard. Toilet slippers were worn by a guest to the front and left there, never replaced by staff in over 5 days. Towels were strewn across the onsen dressing room each day at all hours. Guests were routinely loud with no care - screaming children at early hours - I saw no effort from staff to remind any parents or persons of the rules, or to be considerate of other guests. This was probably mostly due to the rules being unclear to staff. The ones I spoke with knew zero Japanese, but the signs informing guests and staff alike of the rules were still hanging from prior Japanese-run administration. These signs were routinely ignored throughout the hotel, as neither guests nor staff could read them. I could see efforts from management to correct some of the more glaring issues, for example a delivery of two washing machines late into our stay. It still seems like opening this year was a mistake, and reviews like this one should tell the story.

Great location and comfortable bedrooms.

I hadn’t realised the showers were open to the onsen.