Island Guesthouse Penang

I couldn’t stay because my reservation, which I had made a booking nearly 2 months ago, had been cancelled about 1 pm on the day of my stay . I had to find another place which destroyed my whole afternoon and made me feel stressed on my holiday

The room is clean and comfort

no

The local and central location to many attractions in walking distance. Staff were very friendly.

There were people staying, most likely teenagers, playing games in the hall way, in early morning hours, causing a disturbance to sleep.

we booked a room for a week well in advance. after arriving at the facility it turned out that we would not receive the room we booked because the room had a leaking air conditioning and the room would be out of use for a week. we suggested that they have another room, at least for one night while they repair the air conditioning, but the hotel employee clearly said that they were fully booked and had nothing for us. a strange situation because when a hotel employee gave us information about the leaking air conditioning, another hotel employee seemed very surprised by this information. the hotel did not cancel the reservation, the issue was reported to booking.com by us. we were directed to another hotel that was supposed to have a same standard and price. of course it was completely different. Seems like they are overbooking and shuffling people arund, as the hotel that they advised had very similar name. I do not recommend

Spacious and clean room

Toilet a bit small

Clean

They don’t have lift,we need to carry staffs by stairs