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7.6 / 10 Guest Rating

Balam Suites

Calle 10 norte Entre av 15 y 20, Playa del Carmen, mx

Balam Suites - main view

About the Property

Rooftop Pool for Relaxation
Enjoy a refreshing dip in the rooftop pool at Balam Suites, offering stunning views of Playa del Carmen.

Convenient Amenities
Each air-conditioned unit is equipped with modern conveniences such as a kitchen, flat-screen TV, and safety deposit box, ensuring a comfortable stay.

Ideal Location
Situated in the heart of Playa del Carmen, Balam Suites is just a short distance from Playacar Beach and ADO International Bus Station, making it a perfect choice for travelers seeking convenience and comfort.

Ready to experience the perfect blend of relaxation and convenience? Book your stay at Balam Suites now!

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Safety deposit box
Non-smoking throughout
Outdoor pool

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.6
Very Good310 verified reviews
AI Summary

Guests highly rate the excellent location and frequently praise the friendly and attentive service.

Categories

Cleanliness6.6
Service8.6
Location9.1
Room Quality6.6
Amenities7.1
Value for Money7.6
Food and Beverage7.1
Overall Experience8.1

Select topics to read reviews

P
PaulinaplPL
Verified booking
solo_traveller
Standard Room
Stayed in Mar 6, 2026

"Ok"

5.0

Rooftop

The cleanliness was poor - the towels need replacing, as well as the bedding - the kitchen equipment was small - and dirty, I had to wash everything myself, buy a dishwashing sponge, the one in the apartment smelled of chemicals (probably used to clean something), it was loud - the neighbors do not respect the quiet hours - you can hear everything, there was a smell of damp in the room.

Helpful?
J
JamesarAR
Verified booking
solo_traveller
Standard Room
Stayed in Mar 6, 2026

"Exceptional"

10.0

Excelente ubicación y atención de los chicos. Super recomendable

Helpful?
S
SanchezarAR
Verified booking
solo_traveller
Standard Room
Stayed in Mar 5, 2026

"Very Good"

7.0

La ubicación esta cerca de todo

La fachada! tendria que tener mas mantenimiento, ej. Un pintada en el frente. Dsp adentro excelente

Helpful?
M
Miriam GuadalupemxMX
Verified booking
couple
Standard Room
Stayed in Mar 3, 2026

"Genial"

10.0

Céntrico con vista a la plaza, muy agradable

Mucho ruido pero un buen lugar

Helpful?
D
DaniellecaCA
Verified booking
couple
Standard Room
Stayed in Feb 28, 2026

"Good"

2.0

Central location

Bad communication by hotel people, given key instructions but No Room number. Finally after calling via what's app someone came to let us in the assigned room. Smelly room, Bad toilet seat, holes and stains on sheets, bad old towels. No contact with any personnel once checked in, messaged multiple times, no response NO TOILET paper!!

Helpful?
A
Alejandra PaolamxMX
Verified booking
couple
Standard Room
Stayed in Feb 27, 2026

"Muy cómodo lugar 👌🏼"

10.0

Muy cómodo, cerca de la 5a avenida, del Walmart y de la playa, buena atención, aire acondicionado, cocina, Internet, tv, camas cómodas.

Estaría bien una regadera con más flujo de agua

Helpful?
C
CécilefrFR
Verified booking
family_with_children
Standard Room
Stayed in Feb 27, 2026

"Super séjour. Proche du centre notamment le coco bongo."

9.0

La piscine, la vue, la grande taille des chambres. Place avec petits vendeurs et animations juste devant.

Chambre au sous sol mais pas grave, on est toujours à l’extérieur

Helpful?
A
AngélicacrCR
Verified booking
couple
Standard Room
Stayed in Feb 27, 2026

"El lugar mas feo"

1.0

Realmente nada, es el lugar mas feo en el que he estado en toda mi vida, gracias a Dios casi no pase tiempo.

El lugar es feo, sucio, sin gracia de nada, mala iluminación, pésima ventilación y en general el edificio se ve sucio, ahhh y super inseguro

Helpful?
E
Edgar EduardomxMX
Verified booking
couple
Standard Room
Stayed in Feb 25, 2026

"Buena ubicación, mal servicio."

6.0

La ubicación está excelente y el rooftop muy bonito.

Al llegar al lugar, la persona con la que hablé por WhatsApp se equivocó al darme las instrucciones, me dio otra habitación y pasé un mal momento creyendo que había sido estafado ya que le llamé y no atendía. Además mi estancia fue de 5 días y solo dejaron un royo de papel y dos bolsas pequeñas de basura, por lo qué tuve que ir a comprar más y eso es cosa que uno no quiere hacer en sus vacaciones. Las almohadas eran súper incómodas, esto fue en la habitación 303.

Helpful?
C
Caterina Lucila Facundo EmmanuelarAR
Verified booking
couple
Standard Room
Stayed in Feb 24, 2026

"Muy bueno."

10.0

La ubicación es excelente realmente.

En general todo lo necesario para una estadía corta y cómoda. No estaría mal un cambio de toallas, pero todo muy bien.

Helpful?