Fantasea Imperial Cruise

We had a fantastic time. The entire trip was very well organized and executed. From picking us up from our hotel in Hanoi's Old Quarter to dropping us off, everything was meticulously planned. We didn't have to worry about anything as all meals were included, except for personal expenses. We even booked an extra night on Cat Ba Island. At the end of the trip, the guide and driver took us back to the pick-up point at our hotel in Hanoi's Old Quarter. Besides the included itinerary, one of my friends wanted to go to Tuan Chau Island, but had to pay separately as it wasn't included. However, the guide was very helpful in taking my friend to the ferry terminal, which was great for this trip. All we did was relax and enjoy the moment, enjoy the nature and savor the food. We had a wonderful time here. We will definitely recommend this cruise to everyone we know who might be interested.

This would have gotten great reviews for me but either Booking.com or Fantasea cruises incorrectly booked my cruise which ultimately nobody took responsibility for even though I have proof of the incorrect booking. Someone is not telling the truth and no one is taking ownership over the mistake.

I originally paid for a 2 night/3 day cruise. Money was collected upfront while I was in Hanoi before arriving to the cruise in Ha Long Bay. Later that morning when the tour bus arrived in Hanoi to pick me up, the tour guide Peter then told me he had booked for a 1 night/2 day cruise and then a 1 night/1 day stay on Cat Ba Island (with no return arrangements back to Ha Long Bay from the island). Peter then proceeded to tell me that this was the information that the travel agency booking.com sent them and that it was their mistake. I showed him printed paperwork of my reservation which did not include any stay on Cat Ba Island, and in fact was only for a cruise as I've mentioned above. I would been told they could not accommodate me on a two night three day cruise at that point. With no option to be accommodated on my original booking, I ended up having really no choice but to accept the reservation they did have for me on Cat Ba island, and then pay additional money for my own arrangements to get back to Ha Long Bay from hotel at Cat Ba island, which included the 25 minutes or so taxi ride, and a speed boat. Long story short, both booking.com and Fantasea are not taking any responsibility for the incorrect booking, saying that they Famtasea provided me alternate accommodations, even though it was not on a cruise for the full duration of my trip as I had paid for, somehow makes the incorrect booking and additional money I had to pay a mute point

We had a wonderful time on the cruise. The staff were so very friendly and went out of their way to help us celebrate our 5th anniversary by decorating our room and our table at supper. Would definitely recommend this cruise.

Excelente servicio. En todo momento estuvieron muy al pendiente de nosotras. El paseo muy bonito, todo el personal muy gentil y amable. Me hicieron sentir muy consentida y atendida. Ampliamente recomendable. Srita Camelia y Henry en barco nod atendieron en toda logistica y directamente en barco muy profesionales. Nuestras felicitaciones