Townhouse Jagatpura Formerly Hotel Soft Patel

Food was great

Everything was good

I liked nothing about this property

If there was an option for 0 stars i would have given that only

Rooftop and staff experience was great

Bed 🛏️ is not good and not sufficient for 2 + 1 (child) even 3-4 year old ...

Toilet are clean, staff were cooperative & helpfull, food in the Restaurant is good.

Cupboard are broken, bed quality is bad, some room exhaust fan not working, cable TV not working.

Nothing

The fact that after booking accommodation they sent me a link for payment so I called them a lady answered and said they fully booked and trying to sell me other accommodation at another hotel, So makes me think it's a scam cause if I paid I would never get my money back

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STAY AWAY from this place! Worst experience ever. The pictures of the hotel and the rooms (including the building itself) are photoshopped, fake, and the rooms look nothing like the pictures. All the interior decor has been taken down! The rooms look like prison cells, there was no toilet paper in any of our rooms, no water, hair on the sheets, filthy towels, smelly pillows and sheets, huge holes in the walls, extremely dirty walls, and all of the beds were broken! (In 3 rooms!). Insanely loud music playing as well It was impossible to stay so we checked out soon after checking in. We had already paid half for our booking and we didn’t get our money back. The receptionist claimed that they only have a few rooms in the hotel that look like the photos and they were fully booked. It’s a huge scam, and I believe all the positive reviews are from the previous owner. It says “lotus petal” on the outside so the name of the hotel hasn’t been even been updated. Stay away from this place, it’s filthy, gross, cheap, and sleazy. You’re not allowed to order food from outside and their restaurant food is dishusting and overpriced.