Deluxe SandCastles Condos

Wonderful view from apartment A29, but it’s pot luck which room you actually get. I complained after being given a ground floor room when I specifically requested a balcony, room with a view. This was given and I was then content.

Be warned! Photos do not reflect the actual apartments which are in need of major TLC. What is being sold as luxury apartments, is poorly reflected in reality. The properties should be annually refreshed. Stools on balcony were just basically a plastic, hard stained painters stool. Not impressed! Property itself needed repairs as window slats were broken, tv unit the same… I was concerned about the bedroom walls and felt a discount should have been considered to reflect the issues… but this was not given and this is a shame; for this reason I can’t recommend nor guarantee the perfect stay. However, comfortable bed with a brilliant view of the sea. AC very good. A warning should be given in bold before booking…No lift!!!!! Too many stairs for myself (knee issues). Warning!!!Internet is very poor here and frequently cuts out. Warning!!TV was limited and as for the bedroom tv, I gave up on that after endlessly trying to obtain a signal! Some may say….”why not call for help?” But think about it… when you are on a short 3 night break, should you have to spend the majority of your time asking and waiting for help to rectify simple issues, which should have been checked before renting? I think not! Do not use the restaurant as overpriced. I ordered breakfast and the cost for 2 bits of bacon was ridiculous!!! I had to call the owner/manager because I had forgotten the door code and I must say, they were very helpful and accommodating 😉

Great customer service

Everything good

Excellent communication with host. Housekeeping was phenomenal.

Excellent location and excellent value for money.

The location is excellent, next to the beach and all of the shops and various restaurants and bars

room was comfy

internet was down wasn't able to access the beach because the security guard was not present to open the gate, so option was to take the long way around

Where the hotel is

The tv not working

location

bad door shower space too small shower too low

Did not participate in

A lot of maintenance issue in unit. The bed is broken and fell on my foot. Fortunately it did not cause injury. The shower handle is broken and also fell close to mine and my guess feet. Some of the light bulbs in the bathroom were partially unscrewed as a way to save on energy, unfortunately one fell while conducting hygiene and exploded on the sink sending glass everywhere. Fortunately again no serious injury were caused by this.