Quest Colombo Residencies

Friendly sraff, cleanliness, luxurious place, value for money

I am writing to express my disappointment regarding the refusal of my room booking. It appears that this decision was made solely based on the honest feedback I provided during my previous stay. Reviews are meant to help businesses improve, not to penalize customers for sharing their experiences. Refusing service because of a non-positive review is highly unprofessional. Could you please clarify if this is the official policy of your hotel?" To : Dear Manager, I was surprised to find that my booking was rejected following my previous review. As a customer, I have the right to provide feedback based on the service I received. A professional establishment should use constructive criticism to enhance its service quality rather than turning away guests who highlight issues. This approach reflects poorly on the hotel's management and hospitality standards. Thanks for the hospitalty.

When a service provider reacts to criticism by blocking the customer instead of fixing the issue, it shows a lack of professional maturity. In the hospitality industry, feedback is a tool for growth, not a reason for retaliation.

Quest Colombo Residencies was very peaceful and welcoming. If you prefer quiet luxury, this is the place. Everything felt well-designed and quiet.

Host and the staff are very attenuative and Studio was very big and very clean. Big Balcony Very calm and comfortable for long stay . feeling like at home

"Had a wonderful stay! The room was spotless, and the bed was incredibly comfortable. Highly recommend!"