REGENTA CENTRAL RESIDENCY

Towels were old and frayed, no coffee in rooms

The only thing you could say that’s good is the location??the room is a joke? Very dirty the bathroom sink didn’t have any water it was just dripping?the toilet was broken in half and glued up with superglue? Wee didn’t have a bed made or new sheets for 5 days no clean towels no coffee or water the floor was discussing dirty our bins not been empty I couldn’t wait to get out ?? Please don’t anyone book there or you will regret it ?? The staff did not even speak English??

Nothing it was a nightmare hotel please don’t anyone book that hotel or you will regret it Bad Bad Very Dirty ?? Staff not friendly at all ?? I was complaining but but did not get any success?? Keep away??

Location

WiFi was nothing short of terrible... hardly worked the whole month... Also the walls are pretty thin.. so lots of noise at night....

Nothing. This was a complete scam.

The lady told us she didn't have a room for us even if we booked. She was laughing and told us to just find another place to stay. It was awful. This hotel needs to close permanently.

It was a scam, they sold my room to walk in guests and didn't honour my booking

Avoid these dishonest people, they will not honour your booking, they left me in reception for 3 hours and sold my room to walk in guests, they are absolutely dishonourable

Rooms big and spacious, in generally good condition. Location good.

Although rooms are in a generally good condition, upkeep of various things need attending to (shower flow just about ok, water pressure of jet on bum-gun could be better). The wardrobe had a heavy sweat smell (ok not their fault - previous occupant must have had stinking sweaty clothes, but the hotel cleaning staff should have spotted this and used air freshener). I reported it upon first occupying the room; no staff attended to it and I had to get the air freshener from them on Day-3 of my stay to do it myself! So poor customer service there

There was nothing to like and checked out the same day ,did not stay the night.

They advised free parking but there is no parking available for this hotel. Also advertised a bar on site but this was closed and no mini bar in the room. Definitely would not recommend staying at this place.

I hated everything - worst experience of my life despite the fact the hotel is located into the city center.

When I arrived at the hotel, I was informed of a lie: there was no parking for my car. I had just driven three hours. The receptionist behaved like the worst person in the world—a young, arrogant, and disdainful woman who treated me worse than trash. She started by inspecting my passport, carefully going through every stamp on each page, deliberately taking her time. I had been traveling in Thailand for two weeks, changing hotels every night as part of a new itinerary, and not once had I been treated like this. She then demanded that I pay for the room in cash. She also requested a cash deposit, but I didn’t have enough on me. I told her I would go withdraw the money but wanted to drop off my bags in my room first. She showed no compassion at all and refused. I had three suitcases, was exhausted, and she chose to leave me standing in the lobby. She then deliberately ignored me. Finally, she shouted, saying there was nothing she could do and that it wasn’t her choice. She displayed zero empathy or willingness to help, not even to hold my luggage at the front desk.

Hotel is close to the center, very good price-quality ratio, staff very willing, when I needed help, they were very very helpful, I will remember you next year, see you again Peter