Petite Elegance Apartment

Perfect location, lovely and clean. Easy instructions to find and get in. Nice and close to metro and tram so easy access to public transport Bed was nice and comfy and well furnished Was nice having the kitchen area to have breakfast every morning

Location was perfect, the place itself was really cute and super clean and organized.

1) They provided us with TWO rolls of toilet paper for 2 people in a 4-day stay. When I asked if we could have more, the host said “you can just go out and buy more” 2) we were provided with two towels. same thing as the first complaint, but I guess that’s a bit less worse. still, I’m used to having a bit more towels in a stay (especially for women with the hair etc) 3) we booked an additional day by mistake at the beginning of our stay. we noticed immediately and within 3 hours of booking we asked if something could be done. they happily denied and just took our money for an additional day. so far so good because it was our fault so we just ate the cost. but then at our last day of the stay, we asked if we could have a late checkout of only 2 hours more because we needed given the flight time, and they happily denied. didn’t extend not even 30 minutes. so yeah in general not very friendly staff, they were not willing to help by any means. just keep in mind that once you book with them you’ll get an amazing property but will be fully ignored by the staff

Había alguna cucaracha por las mañanas muertas, pero creemos que es normal por el edificio que es antingüo.

The apartment is nicely designed and the location is very good..

Overall, our stay was disappointing and did not meet basic expectations. The Wi-Fi was not working throughout our stay, despite reporting the issue, and it was never resolved. This was a major inconvenience. Regarding cleanliness and amenities, the situation was unacceptable. The apartment was not properly clean, and there were cockroach traps placed around the space, which is very unpleasant for guests. The towel policy is also unreasonable. Providing only one hand/face towel for an entire apartment is not adequate, especially for a booking of four people. We were asked to pay extra for additional towels, which we consider unacceptable, as these are basic necessities. Additionally, the apartment was not properly prepared for four guests upon arrival, and we had to set up the sofa bed ourselves.

Vynorna dostupnosť. Velmi dobre vybavená kuchyňa.

Žiadne parkovanie na ulici. Chyba podrobnejší popis parkovania v ponuke ubytovania.

They literally waited till 15:00 to send the instructions on how to access the property. And only then they told that there was no parking for the car, although it was one of the conditions during the booking.

They were not fast at answering my questions. Waited till the very last moment to send the instructions on how to find the apartment. The access is quite complicated.