Saphire House

every things good and hope back next time

everythings good

The owner was very friendly and kind. We were group of 4 people and the owner offered us bigger appartment for the same money. We stayed and it is good and normal appartment for travelers.

The WiFi was good

This is a big scam. I was travelling with my partner and 2 kids (13 and 16) which the host obviously knew about from my booking details. When I booked this property, the property listing mentioned 4 beds, but there is only 1 bed available. It mentioned 3 sofa beds, but the sofas cannot be unfolded due to the limited space in the room (with a table in the middle that couldn't be moved anywhere else). When I called the host, he was extremely rude and told me "you can leave if you wish"!!! He even cancelled the booking on the website the next day after I checked out claiming that we didn't show up (an action of fraud since we had to stay for the night and had to pay in cash, which is what happened!). Additionally, the property is in an extremely unhygienic condition, with cockroach eggs visible (in the fridge), mould, and a strong unpleasant odour (in the fridge and the place in general). I have attached photos for your reference. The bed was filthy and had a tear/burn as you can also see. Despite this, we had no choice but to stay in the property as it was late, and our return flight to the UK was scheduled for the next day. Unfortunately, this left us with no alternative but to pay in cash to avoid being stranded. As a result, my children were left with nowhere to sleep other than these uncomfortable sofas as you can see in the pics. We were forced to spend the night in a flat that is dirty, mouldy, smelly, and entirely unsuitable. This has caused significant distress for my family and me.

The stink of cigarettes (the owner offered to move me to another place but I didn't have time as I'd arranged to meet someone). The bedroom wasn't clean (and "pillows" with no covers used, generally the place was unhygienic) Nothing was clean in the kitchen so I didn't use it. It was very cold at night (the owner messaged me very late at night offering to bring a blanket, but I didn't respond as I was laying on top of the bed fully clothed anyway as I didn't think the bed was clean). There were about 4-5 sheets of toilet paper and no other.

The apartment was clean and comfortable. The host was very helpful with the check in and also helped us get to the airport in the early morning.

Friendly host. Location is still pretty good not too far from the center of the city the place offers good value for the money ..the apartment is clean and comfortable, so I will definitely recommend this place to my Friends!

I don't have anything in particular to complain about