Aquarius Club

È tutto bello e perfetto. È un paradiso. Grazie ancora 😘

Friendly staff and The quality of the food was really good. But unfortunately those are the only positive notes I have about my stay at Acquarius.

A full inclusive package which was a scam and had to pay for almost everything and little food at buffet, no refill (more details at the end of my review) -as soon as arrived it felt to be in Italy. Everyone is Italian from guests to staff and everyone speak Italian. I stayed at this hotel to conclude the Kenya tour and until that moment I had a real feeling of the authentic Kenya .. until arrived here. -once arrived, around 1pm, I was expecting to find my room ready as I did pay for early check in. The room was not available and had to wait about 45 minutes. In those 45 minutes I’ve been approached by tour operator from travel agencies company to book activities with them. It felt a bit of a pressure and tourist trap rather than something natural -arrived in my room I did not find the bottle of wine which was included in my package and the room did not look like in the photos. -bedsheets where dirty and had to ask the staff to change it -no phone in the rooms so if you need anything, you need to walk to reception, which in my case was at least 5 mins walks -the air conditioning wasn’t working at all and the maintenance guy had to come to change it -water pressure from the shower very low I almost couldn’t take a shower -please be aware that if you want to pay by card, they will charge you a 5% additional fee for each transaction- what a scam - did not find this in any of the other 5 hotels I’ve been around Kenya. - my full inclusive package was a scam too! If you want Coke Zero , you have to pay. If you want Nutella on your crepes at breakfast in the morning you have to pay 560 shilling for a small amount, if you want other soft drinks or snacks you have to pay -I paid for late check out but on the day I was asked if I could leave earlier as they had to give the room away to another guest (unacceptable) -one of the worse thing is that, even if the food is good, you might not be able to try it as they dont refill the buffet and ppl almost fight to grab it

Personale gentilissimo, camera e spazi pulitissimi, cucina ottima

Nulla

Swimming pool was nice

The staff was not as polite as in other parts of Kenya. Free WiFi in rooms is advertised, but WiFi is only available in bar - and only on small area of bar. Hotel advertise free bottle of wine and massage, but we had to ask for it and staff wasn’t very happy (was rude, especially the manager). They tried to charge me 3% credit card fee, which I refused to pay. Everyone speaks Italian.

Nothing.

It was not advertised accurately. It is not beach front and the facilities are old and not impressive.

Good breakfast.but more flexibility on menu.We should have been informed that meals are fully Italian

Menu is all Italian