GuestReady - Beach Retreat

Location, overall layout of home, kitchen utensils , back patio.

Not in Rentable condition upon arrival. We rented the home as we have relatives on the island however due to the number of visitors this summer, there wasn’t enough room to accommodate everyone. While the location and layout overall were fine, there were certain issues when we checked in. The most significant were the floors. The foundation is subsiding or something, leading to floorboards popping up all over the house randomly as the floor under it is buckling. These presented an obvious tripping hazard, and two people did trip, fall and hurt themselves, including a toddler.The floors seemed to get worse over our stay. Mgmt company never addressed floor issue and treated it as an “inconvenience”, despite our advising it was hazardous.. Unclear what is causing it (sinkhole? Seismic activity? Settling foundation?)but don’t believe anyone should be living there while this is unresolved. In addition, an accordion door to the tv room was broken and left leaning. When someone went to open it, it fell on the person. The door easily weighed upwards of 80lbs and if it was a child, would have crushed them. This was fixed once we complained about it, along with a loose bathroom fixture and a loose door handle which was held on by one screw. More minor issues, the dryer would only run for 10 mins before stopping. This was never explained or resolved. We were also advised we could utilize the top portion of the residence, however when we went up to look we noticed the area had not been cleaned for some time(including dead cockroaches around) and overall did not seem fully ready to be used, including the bathroom and bedroom. We opted not to use that space. For the premium price being charged and the claim it is a 4 -star accommodation, we would have expected more. There are other options in the area and would recommend looking into those before this rental. Unfortunate ,as location , back patio and general layout of home is nice.