Downtown stay

The roof top and pool were really nice, spacious room with internal patio facing on to a jungle simulation garden, very tranquil and pleasant. The location is away from the hustle and bustle and quite exclusive, close to beach. i am aware i wasn't the ideal customer as i encountered a situation and didn't check out on time, i did not mean to cause any trouble and appreciate your handling of the situation, thank you.

Kitchen equipment, cleanest

No hot take after, no assistance of the reception Disaster check-in

Arrived and the air conditioning was not working. Monica sent her handyman within 30 minutes. It was determined that the problem was more serious. She tired to get a service technician ASAP - however it was too late in the day. Late next morning it was determined that the condenser had failed. Monica even sent screenshots to show me what was happening with the A/C (several units were affected). She offered to me a chance to cancel the remainder of the stay - which was not what I wanted, it was in very good area - however it was not comfortable, so we cancelled the rest of my stay and monies have been returned. Told Monica that I needed some time to find other accommodations, she told me not to worry and take the time I needed. Excellent communication!

Broken A/C

Location, staff, and building amenities were great. Appreciated the easy communication and early check in convenience. Also thankful for the drinking water.

No iron/ ironing board. Floor was a little dirty. Room is comfortable but due to privacy, had to keep the blinds shut the whole time. The small space felt smaller and confined for this reason. The window/balcony goes to a common central area.

location is good, rooftop pool is cosy and good bar.

abit dark, no bed lamp, not sound proof, also there is speaker outside playing low music at night but make u crazy and cannot sleep. room is fine but a bit basic and not as modern and new as in many photos.

-Good location, close to 5th Avenue. -Beautiful reception and garden area by your room. -Could log into our Netflix account -The rooftop pool and bar is nice and enjoyed using the gym. -Nice affordable and delicious breakfast restaurant across the road.

As someone mentioned before the unit really needs some attention. -Bed was hard and uncomfortable -The sheets and duvet were yellowish with yellow, brown and black stains, same with the towels. (before the comp cleaning the duvet wasn’t in a cover - only sandwiched between two flat sheets.) -We didn’t have hot water for most of our 6 day stay - Monica did get a handyman out on the 4th day of our stay because of Christmas and shops being closed with a complimentary clean, but the temperature regulator was still faulty (either you had burning hot water with no way to get it cooler or slightly warmer cold water. We didn’t report it because it was almost the end of our stay and feels like a tenants responsibility) - No daily cleaning, I think its important because travellers don’t come with cleaning products or toiletpaper?? -Receptionists all gave us different check out times which made things stressful when we had to pack up in a hurry on the day. I didn’t feel it was value for money

The location was good. Not too close to all the noise of the 5a Avendia, but close enough to walk there.

I did not find the bed comfortable and it would have been nice if pool towels were offered for rent. The TV did not work in the room and the lock box number was incorrect.