Gateway Bekal

The property was good. As we requested for a room with a bath tub for my child much earlier than checking in via bookings.com we were assured this would be provided. However after reaching we got to know we had to pay additional charges if we needed a bathtub and upgrade our room. We weren’t provided a free upgrade and paid for it. Was very stressful check in with a five year old it wasn’t very pleasant. Ms. Nupur insisted they can’t provide a free upgrade/ despite the request of a room with bath tub was made while booking. With a heavy heart we paid for the upgrade. As it was our child’s bday celebration and we had booked a long stay at the property. After reaching the upgraded room. Suite room looked huge as we checked in late evening. The rooms/ floor looked very unclean/ dust everywhere. Pigeon poop in the balcony and on the stairs. We were just settling down, suddenly we realised the tvs weren’t recharged and we had to call for help. Someone walked in to fix it. Again the kettle wasn’t working there was a technical issue and someone walked in to fix it. After having spent few hours behind this we thought of giving our baby a bath and alas the hot water wasn’t working and this time it was very very unfortunate that someone tried fixing it for over an hour with no luck. It was past 9 pm already(despite our check in which happened around 4:30 pm or so. ) we were still not settled and comfortable in the room. This was a big turn off. By now our patience had no more room. We called the front desk and asked for a room change stating all issues. We even requested the team to ensure the next room all mandate checks to be completed as we had a bad experience earlier. We waited for a while longer until all checks were completed of the room before we moved in. However this room provided was old, wallpapers falling off. Not well maintained walls and dusty floors again. Only thing that was good was there was hot water, kettle was working and tv was recharged.

The check in could have been more relaxing, the rooms could have been more clean during check in, suite rooms wallpaper could be redone, as they were old and peeling off, all issues like hot water and kettle could have been fixed before customer arrival pls .

Location

Staff were busy on the phone .even while they are walking they are glued to the mobile. I have ordered Rasam which did not have the typical flavor and taste. Buffet breakfast was average. None of the south Indian dishes reflected original taste except IDLY! Water gets clogged after the shower and shower head had stains. One of the table top had stains Last but not the least someone else’s name was displaying on the TV when i entered the room.! Placed IRD order for french fries and got the call back to reconfirm the flavor ( lack of basic product knowledge) Surprising to see these from Taj a TATA company though they have challenges in their airlines segment as well which i am a regular user. So no complaints… i was expecting these surprises so its fine…

Everything