Charlotte Luxury Townhomes

Great stay with comfy beds and family oriented, area under construction which made it weird and the deposit got me real good

Property is beautiful but the one we originally booked had a maintenance issues and we had to locate to this property. The stairs were extremely too difficult to travel up and down on each floor. There was no where to sit on both balconies. No tvs in the rooms but overall beautiful property. Wished i had another option because of the stairs were alot.

Overall property is very nice. Kitchen trash bins were full of trash when we arrived. Requested WiFi code. Reported to host, but no response. Lastly, car stolen and a car was broken into in front of house. Requested host to share security camera footage to aide in investigation, security footage not provided.

The parking was slim to none. You have to find a parking spot and if you can’t park close, you will have to walk. The towels and bed covers weren’t clean. Other than that, it was a beautiful townhome in a great location.

The townhome is beautiful and I truly enjoyed it for my birthday trip! Some things impacted the rating, such as the dryer not getting hot enough to dry clothes, a WIFI outage while I was working, check-in instructions did not arrive until a few hours before check-in (which is way too late), there were absolutely no curtains downstairs so neighbors can see straight into the unit, no TVs in the bedrooms and the remote downstairs did not work, would have loved a full-sized mirror somewhere, there is limited parking, and I did not receive any responses via Expedia when attempting to contact the host. However, he was very responsive via phone/text. I also loved the neighbors and their help with local recommendations. I would stay here again!

First the positives, the apartment is centrally located and new. Upon check-in the apartment was not adequately cleaned and there were dirty towels and visible bodily fluid stains around the toilets. We requested housekeeping to correct and it wasnt addressed. Living room has no blinds or drapes so no privacy. After checkout, my security deposit was not refunded. We were accused of breaking into a cabinet and damage to the property. No questions were asked of me, I was told. The cabinet in question was unlocked and we used 2 paper towels as there was not adequate supplies provided in the bathrooms. There was no damage to the property and we took pictures on departure. We loaded the dishwasher before we left, nothing was left in the sinks. I have been trying for a week to get my security deposit refunded with no sucess. I am now having to dispute the charge with my credit card company. Overall poor customer service. Propery has potential but needs better customer service, housekeeping and management