Snowater Nook

The entire process of check-in was very bad. We arrived at the place at 8.30pm. When we arrived at the resort, the lady at the reception was extremely rude and unhelpful. We were asked to go and get the entry fob and checkin envelope from the Luxury Gateway office, which was a mile apart. When we got back, we realised that the fob was missing from the envelope that would grant us access to resort. The lady let us in again. When we got to our designated apartment, we tried to enter the access code shared to us, but we were unable to enter as the key pad never activated. The lady at the reception had already left. There was no internet or network at the resort, and we were not able to contact the hosts. We went back to the luxury gateway office and checked the locker again, but couldn’t find any fob there. So, we could not head back to the resort. We had to head back to Seattle as there were no telephone network there. The overall check-in process was not very synchronised and we would like to get a refund of the payment.