Hotel Rosenro

satisfied for all things

It looked decent from outside. It was located on the main road.

There was no one at the reception when we arrived. In the room, we found a used towel in the bathroom, and even the soap appeared to have already been used. Breakfast was included in our booking, but when we went to the rooftop restaurant, there was no staff present and the entire three-story hotel seemed completely empty except for the two of us. We eventually decided to go out for breakfast elsewhere, only to discover that the hotel’s main entrance had been locked from the outside. After calling the manager several times, he finally answered and came to unlock the door. I understand this is a small-town hotel, but making guests feel safe and comfortable should always be a hotel’s first priority. Unfortunately, that sense of security was missing during our stay.

このホテルで良いと思うところは特にありません。受付のお兄さんは良い子でした。

全体的に暗いですし、シャワー室にラックもないのでシャンプーやボディーソープなどおけません。アリも多くて虫が苦手な人はお勧めしません。清潔感もあまりなく、、エレベーターもない。

Only thing we liked hot water for shower

Ac not functioning well Dirty pillows Dirty bed No one came for housekeeping for 2 nights Not replacing coffee water etc if not requesting And everywhere small ants no sanitation Total mess

It was clean, and staff was good.

I had a wonderful stay at Hotel Rosenro for one night. From the moment I arrived, the staff were very friendly and welcoming. They made me feel comfortable and helped me with everything I needed. The room was very clean, well arranged, and peaceful. The bed was comfortable, and I had a good night’s sleep. The hotel environment was calm and relaxing, which made my short stay very enjoyable. The service was excellent, and everything was well organized. Even though I stayed only for one night, I had a very pleasant experience. I truly appreciate the hospitality and kindness of the staff. I would highly recommend Hotel Rosenro to anyone looking for a comfortable and relaxing place to stay. I hope to visit again in the future!

I had the pleasure of staying at Roserno Hotel for more than 20 days across multiple visits between 8th and 28th March 2026, and overall it was a very comfortable and convenient experience. One of the biggest advantages of this hotel is its location. It is situated in a highly convenient area with supermarkets, shops, and food outlets nearby, making it very easy to manage day-to-day needs during an extended stay. The rooms are spacious, well-maintained, and equipped with modern amenities. Both the rooms and bathrooms are reasonably new and designed for comfort. Hygiene standards were consistently good throughout my stays. I also found the firm queen-sized mattress particularly beneficial, as it provided excellent support for my back. A unique feature of the hotel is its rooftop experience. There are two rooftop restaurants offering pleasant city views, creating a relaxing dining atmosphere. In addition, the hotel has a large and modern karaoke club that can accommodate more than 50 people, making it an excellent venue for functions such as birthdays, gatherings, and even weddings. Room service is also convenient, with the option to order food directly from the restaurant to your room, which adds to the overall comfort—especially for longer stays. The staff and management deserve special mention. They were consistently friendly, approachable, and responsive, always ready to assist when needed. Special thanks goes to the hotel manager Shaun, who was proactive in supporting customers. Overall, Roserno Hotel offers great value for money, particularly for extended stays, combining comfort, convenience, and good facilities. I would happily recommend it to anyone visiting Sri Lanka.

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