IZZA Marrakech

Yyves suite was superb. Very thoughtful & comfortable. Pool was great.

Cocktails from the bar were not good. Bar tending seems inexperienced. Service was thoughtful though.

Great breakfast and excellent coffee to start the day. The bedroom and living area were lovely, comfortable, and thoughtfully designed, although the bathroom could be in slightly better condition. Dinner was enjoyable, with good quality food and a nice setting. The riad itself is beautifully designed with a great atmosphere throughout, blending style and comfort really well. A special mention to Selma at reception, who was warm, welcoming, and especially helpful during our stay.

A few areas could be improved. The coffee felt overpriced at around £6 for a very small cup. Cleanliness in the room could also be better, with items like the remotes not as clean as expected and some surfaces slightly dusty. Service in the restaurant during breakfast was a bit slow at times, with staff taking longer than expected to attend to the table.

Beautiful property, with great attention to detail. Beautiful room and bathroom. We really enjoyed the breakfast on the roof as well as the bar area later in the evening.

N/A

Excelent people!

Towels / bathrobes need to be change with new ones The room can be a little renovated, the outside of the room looks better then the room interior.

This is a very pretty place and it is quite spacious. We enjoyed all the winding steps and hidden rooms. Also very impressive IZZA branding throughout. The neighborhood is quiet and not too far from the busier areas by foot. The breakfast on the rooftop was absolutely incredible, the best we had on the trip - the highlight of our stay and the reason to return. The room was nice, a good use of the space. Great shower. Appreciated the A/C. We felt very safe leaving our bags with the hotel while we explored on the last day - much appreciated. The ride to and from the station was wonderful because we wouldn't have found it on our own (20 euros each way).

(Full disclosure: When we booked for one night, the room came with an offer of a free cocktail. We were never offered a free cocktail by the hotel and it was awkward to have to ask for a booking.com perk - so we didn't. It's possible that set the tone and the theme for the first 12 hours and has more to do with booking.com than the resort. But we did expect a different level of service for the price we paid and compared to other places we stayed at a similar rate.) We were told that if we needed anything, we only had to call the reception, but the phone in the room wouldn't connect. Booking.com suggested that the place was full, but the cute bar on the ground floor was never staffed. We went upstairs to look at the dinner menu, but the bar service made us decide not to eat dinner there. When we asked for help at the front desk with a dinner reservation, we got good service, but the restaurant was far and left us wishing we had just stayed in the riad. When we returned, we were feeling disappointed and wanted to buy a glass of wine and sit in the nice library before bed (an idea planted by the person who gave us the welcome tour). This time, when we went up to the bar, we were told that it was no longer possible to buy a glass of wine even though there were several people still working in the space. We went to bed feeling like we had fallen out of vacation mode for a bit. The next morning's lovely breakfast service brought our smiles back. :)