Royal Serenity

Nice pool

Host very selective on which of our questions they would answer. Told them about needing toilet paper, dishwasher tabs, dishbrush, tea towel and they left me on “seen”. Place was not clean on arrival, crumbs on the couch, black splashes on the wall. TV does not work, told them this and got no reply. There is no fitted sheet on the bed, they have just laid down a normal sheet, but it isn’t big enough, so when you sleep it bunches up and you end up sleeping straight on the mattress. If you have the door open the cats will run inside off the street, we didn’t mind this but just a warning to other guests in case this bothers them.

L'emplacement un peu excentré Le cadre: l'extérieur est très beau, avec le petit jardin et les 2 piscines La taille du logement, bien assez grand pour 2

Le manque de propreté : le lave-vaisselle était plein de vaisselle sale, moisi, et sentait horriblement mauvais. Nous avons contacté la personne qui s'occupe du logement pour la prévenir, elle s'est excusée et nous a dit qu'elle envoyait quelqu'un. Nous n'avons vu personne et n'avons plus eu aucune réponse à nos messages. La cuisine était sale, il n'y a même pas une éponge pour faire la vaisselle ni de liquide vaisselle. La télé du salon ne fonctionne pas et aux vues des précédents commentaires, ça ne date pas d'hier. Idem pour celle de la chambre. Tâches sur le canapé. La lunette des toilettes cassées. Impossible de cuisiner, tout les condiments sont vides. L'accès à la piscine est soumise à des horaires, impossible d'y aller après 22h et avant 16h. Le hammam ne fonctionne pas, le sauna était à une température trop élevé ( nous avons été plusieurs personnes à le constater) et impossible de rentrer dans le jacuzzi le 2eme jour, l'eau était bouillante. Pas de places de parking pour se garer devant notre logement. Nous avons demandé par message où nous garer mais n'avons pas eu de réponses. Pas de numéro de logement sur la porte, du coup ce n'est pas simple de trouver. Le manque de communication après avoir signalé le problème du lave-vaisselle fait que le tout est décevant.

It was nice by the one of the pools because if you come first, there is no more space for other people, so basically you have pool for yourself.. you got your private pool

1. First thing, how should I know that this apartman is not part of the hotel. So basically we don’t have our own reception, nobody clean our room, only two toilet paper etc, . 2. We got only 1 key for apartment, and ofcours in these 7 days on of us will forgot to take a key . ( dors lock automaticly ) and we called agent for solution. They told us to wait so they check if there is any other key ( we wait for 2 hours ) and then they send locksmith after 3 hours, ( we were waiting almost naked after swimming ) And after all we paid 60 euros for this 3 min job to open our apartment. Smart lock was the same, he just umsrcrew the lock . 3. Because this apartment was not part of the hotel, we didnt have parking at all, she told me to park somewhere far away from the apartment, but I found solution by myself, I spoke with someone from the hotel, we paid so we can park close to our apartment. 4. TV in living room was broken, at least I was unable to turn on this TV and I’m not 60 years old, I know how to use remote and plugs but ok, we use smaller tv in our bedroom. Plus I was afraid to tell them, because maybe they force us to pay for this also . 5. There was a nice garden with BBQ and chairs on the pictures when you are trying to book your stayin’ , and that was one of the reasons why we choose this place but when you come over there, garden is locked because you need to pay to enter . OK, I would pay extra no problem, but It was booked every day . So we couldn’t use this at all. .

Its clean, looks good and was well maintained. Also the pool and spa are very nice.

The property is on a hill , hard to reach by foot . Had to use the car every time we went to the beach or ti dinner. The apartment was not well stocked. No extra toilet paper or thrash bags. The staff were not responsive to my messages.