REBOLLEDO IMPERIAL cerca de grutas tolantongo

Rien on ne l a pas vu

The host didn’t have the key of the room he proposed to reimburse the room. I gave him my bank account number, but until today we never received anything.

I don't know. Hotel was closed when I got there and I was unable to contact anyone.

Read above. Hotel was straight up closed with no one around, and phone numbers didn't work.

Nothing

DO NOT BOOK. We didn't stay here as when we arrived the hotel was closed and noone could be contacted on the listed numbers. I checked the hotel again the following day, still noone there. This hotel is closed. I am still trying to get a refund.

Nothing

It was closed, I lost my money, no one opened

Quiet and beautiful view for both day and night. I like having wifi and charger port. After some bad situation, they honor the charged service online and let us have our rooms.

The owner doesn't do much of booking.com, so it's better to do it when arrived earlier in the morning. There wasn't a receptionist before closing 7pm, we were there at 6pm. Whatsapp number doesn't work, but it's better to use the wifi at the counter and call the owner to help accommodate us. Btw, there wasn't any TV at our room.

They were willing to work with booking.com to refund

When I got there they said they couldn’t accommodate me.

Nothing , I immediately left the hotel by seeing no sign of security and facilities

I want my money back. It was not at all worth. No closet n locker inside the room. No hot water. No entry and exit gates,anyone can barge into the hotel any time.

I showed up for my reservation. However, I was told that I would not be able to getbmy room because the owner was having a personal issue. No idea what that meant. They put me in a bad position, needing to find accommodations at the last minute. Very bad experience.

It was new. The view was great. Very affordable.

No cell service but the property has WiFi which made it perfect.