Nejobugg Apartment

Everything was dirty and broken. The walls was literally falling apart. It’s very old and in poor condition. The toilet was leaking and they refused to fix it. They read also rotten eggs in the apartment. The apartment smelled so bad and the drain was clogged so everything smelled like sewage. The staff was not welcoming and the all over hotel/apartment is nothing like the pictures. We complained the first day and were told to wait or fix it ourselves. We ended up leaving after one night and they refused to refund for stay even though Booking tried to contact them. They didn’t respond and we had to pay in full for the single worst hotel experience of our lives.

nichts

Das gesamte Haus muss dringen Renoviert werden. Frühstück war schlecht, kaum Auswahl. Habe mir selbst vom Markt was gekauft und beim Frühstuck gegessen. Hatten 4 Zimmer im Appartement gehabt, jedoch kein Badezimmer war nutzbar. Starke Gestank nach Kanal, Kakalaken usw. Die Küche war nicht nutzbar, alles dreckig und gebrochen. Die Anlage nicht gepflegt. Das Pool nicht nutzbar, sehr grünes Wasser, Infektion Gefahr. Das Restaurant war genau so ungepflegt, wir haben ein mal bestellt haben allerdings 3 Stunden gewartet. Keine bezahlung mit EC/ VISA Karte möglich, alles nur bar. Sehr enttäuschend.

The size of the living room is not that big, but we managed

I arrived at the place and found alotof dusty and unclean bedsheet and places which was not proper for my kids The hygiene was not considered at all therefore i had to pay for another place to stay with the kids and i would like to get my refund since i went to place and i could not stay at the place due to dirtness of the place I have got pictures to show and prove this which i took while i was there Its very dissappointing paying that huge amount and you reach the place and found such dirtness it was like the place was abondoned for a long time

I didnt like the place at all, i would like to be refunded my full amount. Am aware that this booking is non refundable if i cancel my stay or if i dont show up however for my case i showed up with my kids but the place was so dirty and unclean with so dirty bedsheets and the sorrounding had alot of dusty i sent a message to the place requesting my refund but until now i have not received any feedback. I have attached some of the photos i took of the place to prove that it was very very dirty and i couldnt stay with mu kids Booking.com please refund my money

The hosts were amazing! Food was amazing! Very helpful and welcoming. They prepared a wonderful dinner for us for an additional small charge and helped us get the driver to go to the city center. I just loved the atmosphere! The property is big and enclosed with the gate so it's very secure. You also get the beautiful view of the Mount Meru.

The staff were very professional and out of their way to make our stay comfortable.

The plumbing works might need abit of tweaking to regulate water temperatures 🌡