Hotel Intertropics

A Stressful Start to My Stay My check-in experience at this hotel was very stressful. Despite my prior request for a room on a low floor with a good view and the confirmation from the hotel about my request , I was told upon arrival that the first-floor room was unavailable. I was initially offered a room on the third floor, which I declined due to personal reasons, and after expressing my dissatisfaction, I was placed in a room on the second floor. Unfortunately, this room had no hot water and no functioning television. I first reported the issue at 6:20 PM, and was told someone would be sent. However, no technician arrived and I called again at 6.50 PM and waited until 7:20 PM — a full hour later , then the technician arrived and even then, the issues remained unresolved. The technician left at 8 PM promising to return with a remote control, but by 8:20 PM, I received a call from reception stating there was no remote available. I believe, I was entitled to some refund as I have booked a room with the mentioned facilities, but they argued that they offered me a double room which I preferred to have the room that I booked with those facilities. On the second day, one of the owners got involved and moved me to a better room that finally had hot water but not the working TV with satellite. However, it still did not have a good view as initially requested. Also very unreliable WiFi and several times my work was disturbed due to the WiFi disconnection. I hope the hotel management recognises the stress and inconvenience this caused at the beginning of my stay. A more professional and prepared approach would have made a significant difference.

Not organised and not responsive staff

Everything is easy to found.

Surrounding

Clean and good staff

The environment was fair

There was too much noise from the staff Even upto 10pm,when we needed to rest we couldn't Tell me why my fiancee was charged extra money because I checked out early since I had a bus to catch at 7:30am The shower heads are not clean Different price is put on the booking site and on ground it's different,yet breakfast was included but they told us the money was only for bed

I loved taking care of cleanliness and renewal every morning and Julia, the receptionist, supervisor and cleanliness staff.

I didn't like the worker's treatment of the kitchen. Shadia was not happy to receive the orders and come late. The place is not quiet. I recommend the removal of the football field from the side of the hotel. It is very annoying. I advise you to review all the bathroom tools that need maintenance.