Kerusso Haven

The location is a little remote, but that makes it better… I arrived much later than expected and the night staff was lovely, and showed me to my room - which felt like a full comfort treehouse. The walk to the restaurant, after sunset, takes a magical appearance, with small warm lights hanging in the mangroves.

Nothing

We felt very comfortable. It's a truly beautiful place for a fair price. The rooms are spacious and very lovingly but yet functionally furnished. Our room even had a bathtub. There is a fast internet connection, a refrigerator, and a kettle. The staff is really helpful and hospitable. On the second day, the air conditioning in our room stopped working. The owner showed up just 15 minutes later, and when the unit couldn't be fixed, we were immediately given a new room. This is a great service that is second to none. The restaurant is beautifully and romantically located in the middle of mangroves. Since the paths are a bit long, it takes some patience. And I couldn't say that the food is outstanding, but it is somehow ok if you are hungry. There is also a large parking lot and we were able to park our vehicle easily and free of charge. I also don't want to forget to mention that the place is quiet. This compensates for the fact that it's not in the noisy center of the city. Because then, you wouldn't sleep a wink at night (I've lived on the island for several years and know what I'm talking about...)

Not a complaint but if possible, book a room on the second or third floor. Because of the wooden flooring, you can hear any movement on the second floor from the ground floor. I mention this because a guest came to our room on the second floor at 2 am and complained that we were too loud. And that was just because my wife took a few steps to get some water. Unfortunately, the restaurant doesn't match the high standards of the hotel. It might be advisable to order food from outside (Food Panda, to name one option).

Lovely place with outstanding restaurant. After exhausting flight it was a pleasure to being invited by owner to this beautiful restaurant with great food!

Clean and confortable with lovely staff The room is huge

Nothing to really say ! We will come back for our last night

The staff could not be more helpful, a really nice place that takes you into the World of tropical atmosphere . Excellent restaurant - I mean the design and the food- all planned, designed , and served with attention to details . The staff are really friendly and helpful

We stayed 3 nights at the start of our trip - overall great start to our trip, Bambi is a super kind and helpful host and we truly enjoyed our stay. Special highlights: - Booked all tours & transfers through Bambi, for competitive prices, which all turned out great - All staff was super helpful - Extra cherry on top: we forgot a Kindle, which Bambi organized to send to El Nido at no additional cost Would choose the stay again!

Great stay, the staff were friendly and helpful.

The staff were very welcoming and friendly. The staff really worked hard to make your stay enjoyable as - far as the 'hotel' part was concerned

The catering part. Quite frankly it was shockingly poor. The menu is very limited, and to make matters worse, when you select what you want, it was quite often not available, and on one occasion, my second choice was also not available. The menu has no European/ Western dishes. This is fine if you don't want European/Western guests, but please say so! The last time I dined, with neither of my choices of food available, I ordered two 'other dishes' which to me were Inedible (I am European and have a fairly broad palate) Your selection of alcoholic drinks is abysmal How can you offer a hospitality service and not even have a facility to sell a glass of wine, with a meal. Please get real! Your service staff in the 'restaurant' were lovely, but very poorly (or perhaps not at all) trained. On one occasion, I waited over 20 minutes for a bottle of beer.........................and the restaurant was not even 15% full! Finally, on two occasions, I asked if I could speak to the supervisor or duty manager of the restaurant, This resulted in more embarrassment for the poor staff. On both occasions, no supervisor or manager was 'available'.

Located next to amazing restaurant, great value for money and clean rooms

Our room was located in the attic so even with aircon it was hot as.we also had issues with the temperature of the water when showering it was quite cold.