Altitude at Krystal Grand Cancun - All inclusive

Yahaira and the rest of the cafeteria crew were amazing! Very warm and friendly experience.

We had an amazing stay! The service was excellent from start to finish. A special thank you to Mariana and Paola at the front desk, they were incredibly kind, professional, and helpful. They assisted us with changing our room and made the whole process easy and stress-free. Their care and attention really made a difference.

The first room we were assigned was quite noisy. We would kindly suggest checking the room doors to ensure they close tightly and provide better sound insulation, as noise from neighboring rooms can be disruptive. We appreciated that the staff quickly helped us change rooms, which greatly improved our stay.

It was convenient, affordable and in a central location. Almost everything was convenient and within the immediate areas unless you’re an adventurous person like me. If you don’t like the main pool, you can utilize the other ones except the VIP. There were small gift and souvenir shops within the resort. Staff is around to assist around the clock, my room was ready upon arrival and it was very spacious. There was not a lot of noise, the breeze and views were amazing. The beach was clean and the staff were very attentive. The absolutely best part was the SPA. Definitely worth every single PESO! This was my first ever massage and facial. When I say the staff helped me choose the right package and treatment for my skin. The session from Consuela was A++++. I couldn’t have asked for a better experience. I got a deep tissue massage that I didn’t even realize I needed! A vibe for sure!

Although everything was good for the most part, I noticed that it took a while to be “respected” but once completely settled in, it felt a bit more comfortable. The room could have used a bit more TLC with floors, “complete” linen changes and security. The balcony door did not completely lock and there was no security latch on the door so I made a makeshift latch. The internet was spotty and the food was TERRIBLE! I came to Mexico to eat MEXICAN FOOD. If I wanted lunch meat and cottage cheese I could have just went to Food Lion! All of the restaurants were almost inaccessible due to booking(or so I was told) or menu choices. I wanted a fajitas, tacos or something. The resort had not one of these in sight. Food was TRASH and I was starving. The only thing I could stomach was the breakfast but still no good meat options. I eventually walked to get something decent. The only other thing is by the end of the last night while I was relaxing on the balcony, there was a roach and I don’t know maybe it’s normal there but certainly not normal for me. I ended my night early and ran into the room.

I liked it :). The staff was nice and the food is good.

Excelente vista al mar

We had Elizabeth as our server in The Grill and she was amazing —very attentive, sweet and made sure everything was good with our food. We loved her!

Very good hotel, clean and nice people

Beautiful location, friendly service, cafe with pastries and sandwiches open 24 hours, buffet and restaurants. Yahaira at the cafe was sweet and friendly! Drinks were great at the main level on your way out to the beautiful scenery, The rooms were cool and the sheets were soft. Great value for an all inclusive resort. Cons: We had to make reservations for restaurants, and if you miss the window in the morning, you’re out of luck. The hotel lobby and elevators are hot! They keep them off to allow for guests who are coming in from the pool to be warm.

La atención al cliente es muy buena, en todo momento se cubrieron nuestras necesidades, dudas y peticiones con amabilidad y profesionalismo, el lugar es limpio y la comida buena.

El único problema que tuvimos durante nuestra estancia fue la perdida constante de la señal del Internet incluso dentro de la habitación, era intermitente.

La limpieza

Muy malo casi todo, la comida super repetitiva y de baja calidad un edificio de 14 pisos con solo 3 asensores pequeños y sin aire acondicionado, las listas de espera para los restaurantes