Arctic TreeHouse Hotel

The hotel is very nice, clean and the staff is very helpful.. the breakfast was amazing.. it’s near to all activities..

I hope they reduce the price

Everything

Nothing

Systemic Failure: Discriminatory Service, Security Risks & Substandard Conditions at a Premium Price My experience at your front desk on the night of December 12th was not simply poor service—it was a prolonged, unprovoked, and unpleasant interaction that felt racially charged. From the outset, I encountered consistent disdain, refusal, and exaggerated negativity from two staff members, suggesting a permissive culture of discrimination rather than isolated “bad moods.” When faced with polite requests, they acted in unison with contempt, a choice your management must own. 1. Charger Inquiry: I politely asked if a lost power bank had been turned in. The female staff immediately responded with a loud, theatrical exclamation and a dismissive facial expression. She refused to answer directly, forcing repeated clarification, then ended with a sharp “No.” The tone was patronizing and obstructive. 2. Shuttle Booking: When requesting the complimentary shuttle for my 11 AM checkout, the male staff refused in-person processing, insisting I “send a WhatsApp message.” He feigned surprise about standard checkout times, attempting to frame my reasonable request as unreasonable. 3. Unsafe Financial Practices: During check-in, staff requested my credit card PIN for pre-authorization—highly irregular and unsafe, violating standard European hotel protocol. 4. Substandard Accommodation: The room was cramped and overpriced, with inconsistent water temperature and insufficient heating. As a “Treehouse,” it offered zero privacy, with constant foot traffic outside the windows. Mechanical noises disrupted sleep further. 5. Heating & Temperature Dispute: requested a warmer room the first night; the staff claimed adjustment but asked me to “wait and see.” The next night, after returning from viewing the aurora, my door was fully closed (only unlocked) with no draft.

Great location to Santa villa, lovely staff and beautiful clean rooms.

Nothing.

La chambre est super belle sauf la salle que je trouve vraiment petite.

Le personnel du soir au restaurant étaient pas très réactif et se sont focalisés uniquement sur une grande table et nous avons attendu longtemps. Je les ai pas trouvé sympathique.

The staff was very nice

The bathrooms are tiny. The lighting in the bathroom is terrible. You cannot open any windows for fresh air.