Casablanca Sayulita Hotel

Being a $170 us per night ,I was expecting more for my $. First impressions: Outside checking & lobby makes it uncomfortable/unbearable w/ the heat. Dirt parking lot next to the outside lobby. We were put in bldg A ground level. Room had windows w/no outside view, they were covered w/ plants,palms. It gave a claustrophobic feeling. I asked to be moved, front desk had to check w/ mgr. We were moved to a second level room, then realized the AC was not fully working. Maintenance was sent & verified yes indeed was not fully working. mgr on phone basically said we shouldn't have moved from our assigned room & we should return to it. I told him (Alberto) I couldn't be in that type of room. He gave me 3 options 1. Go back to assigned room 2. Stay in room deal w/ it until tomorrow while they try & fix it. 3. Pay add $20 to be move to bldg B. First of all hotel is not worth $170 room is outdated they are still using "keys" to get in, floors are painted , drapes w/ holes, unstable ceiling fans , kitchen, bathroom tiles/ fixtures need updating, TV is a joke. For being a so called " Beach front " there is no views from bldg A. The Beach in front of Hotel is not friendly waves are strong & dangerous . Hotel walking distance is far away from downtown activities. Long story short, I told Alberto those were not options for me. I would like a refund so that I could go to a different hotel. He said that needed to be done through email & there was no guaranteed they would get back to us the same day( internet/ phone service was down that day in Sayulita) I told him I was not happy & more likely would write a review so no one else would deal w/ this type of situation. He said that was my right to do so. Again he gave me the 3 options. I was not going to stay in a claustrophobic room, the not fully working AC at least had an outside view. He said the owner Octavia would charge him the $20 if he let us in the other bldg. For $20 dollars they kept an unsatisfied customer.. at the end he provided an additional fan for the night since they were to replace the AC the next day. Out the whole entire day came back at 9pm to a room w/ a "new" NON working AC. We went back down to let hem know, after it was verified that in deed it was not turning on at all. It was close to midnight & They decided to move us to the 3rd floor and yes the AC worked it had a sky view. I am very disappointed that they could of avoided all this. Being low season bldg A was empty we were the only ones there. Everyone else was staying at the penthouse, bldg B & C . The employees are wonderful & tried there best to make things work. Alberto ( mgr)at the end finally apologized in person but the damage had been done. I told him the hotel is NOT worth the $ .

The hotel is very old and dated. The pictures on line make it look good, but it's not! Only thing good is the service people trying really hard running a run down hotel and the penthouse, other than that this should be a 2 star and $50.00 per night hotel more than that your getting ripped off .

My family stayed in the 'penthouse' over Christmas and LOVED it!! The view is incredible. Like mesmerizing. It's a special suite and we will remember it for a lifetime. Unfortunately, my husband has a bad knee that acts up occasionally, so 4 flights of stairs were a little challenging. Don't book the penthouse if you have mobility issues. That being said... we all loved it. The open air 'treehouse' feel was very cool. The kitchen was equipped with whatever we needed although we mostly ate out in Sayulita. The internet was a little hit or miss, my kids spent a fair amount of time at the pool to soak up the best wifi. The pool was very clean and the beach was STUNNING. They got surf lessons down the beach. The staff were great and were very helpful. I believe the hotel was fully booked but never felt busy. Free bottled water is available in the room and the front entrance. I will be coming back.

We had a great experience at this hotel. The front desk staff are extremely helpful from recommending restaurants, booking a rental car, booking covid tests (so we could return to the US). It has a nice pool and is steps to the beach with beach chairs and umbrellas for guests. We stayed in a room on the second floor and it had two quaint balconies-one in the living area, one off of the bedroom, both very private with the surrounding foliage and the ocean so close we could hear the waves. If you are high maintenance expecting first class amenities this is not your spot; but if you are into a boutique hotel experience with amazing staff, this is your spot.

I would love to give them a higher rating because there are so many things that I love about the hotel...but they had horrible internet. We often had NO service in our room. They tried to make it better, which was nice, but ultimately their solution was for us to come down to the front desk area to use the internet. We actually did that to take our online Covid-19 test, but still lost internet 2 times and lost one of the test completely because of the broken connection and almost lost another one. The rooms are clean and nice. Air conditioning only in the bedroom but in February that was fine. Heated pool and hot tub on the roof was nice too. The location on the beach can't be beat. Far enough out of town to be away from the crowded beach, but close enough to walk to anything.

Very disappointing hotel for the price. We were initially checked into our hotel, to find many of listed amenities were not actually included/working (TV, A/C,Safe). Further their included toiletries must only mean soap, as there was not shampoo or conditioner. The site lists 2 pools, yet one is a private pool only available to the Main-House suite. Privacy is a minimal for the balconies and windows. 3rd floor rooms are located right underneath a rooftop hot tub, which makes for unfathomably loud noise from the pumps, jets, drains, etc. all through the night as well as the noise associated with any people using the hot tub. We were relocated to the 2nd floor, where the hot tub noises were still loud, but manageable. The rooms are open air concept, so allows for bugs/critters to enter your room (which we were ok with). The big problem with the open air concept was noise at night from everywhere. The club down the street bumping music, the night guard talking on the phone at the entrance, people from other rooms, etc. Peace and quite is impossible here. Stained/ripped sheets, curtains, towels, blankets were the normal. Finding anything unstained was a pleasant surprise. Internet in the rooms was spotty, and generally only available from certain parts of the room. Staff was friendly though.

El hotel es magnífico. Buenas instalaciones, gran comodidad. El staff muy agradable.

Excelente servicio, estuvimos muy agusto, las instalaciones muy limpias y las albercas también estaban super limpias, los trabajadores son super amables. En general yo si regreso.

Un lugar muy limpió, bonita ambientación, Excelente atención de los empleados solo requiere Poner ventanas el área de la cocineta, cuando llueve se mete el agua

I had a month long holiday booked here 8 months in advance. My son loves to surf and I love the beach so I rented the penthouse for the first two weeks and the main house for the last two. Anyhow, due to COVID which the owner Octavio kept denying was indeed in Sayulita bc my sons surf camp closed one week into our trip bc a group of 9 people from Vail, CO brought the virus to this town. The surf camp did not want the liability and promised me a refund for the days unused and all restaurants were closed but we only went out two nights bc we were too scared. I also received a refund from the golf cart company for this bc we had to turn it in 10 days into the trip. Octavio definitely knew about COVID being in the town bc our last 4 days while in the penthouse which was about 10 flights of steps upstairs, we could smell a strong odor of bleach. It's a very small hotel so we made friends with several of the guests that were staying right by the pool. Apparently, he was having his staff bleach the pool and all around it daily. That could have killed anyone that would have gone swimming. Luckily, we all knew not to swim and etc. Anyhow, the borders were being closed in Canada and the States so everyone was rushing to find flights home. Ours got cxld several times which was annoying bc we could not enjoy our trip. There were also many things wrong with the room, the bathrooms smelled of sewage and most appliances did not work. The curtain rods also fell down on my head along with my 6 yo child and his godmother that was also on the trip with us. Needless to say the world is facing a global crisis with COVID and by Mexican law the owner is required to give me a refund. Instead he said he would give me a two week credit off season in the main house. Meanwhile I paid for the high season and this is truly unacceptable. I do not want to revisit Sayulita because of our experience at the property. The hotel also convinces people to take a car service that they own for 180-200 use to and from the airport. A regular car service is only 40.00 usd. All of my other friends that had to leave various parts of Mexico or anywhere in the world for that matter received a full refund. The owner should indeed issue a refund which is around 15,000.00 USD. I have a friend that is an attorney there even call Octavio to discuss and he hung up on her within 30 seconds. She will be reporting him if I do not receive a refund within the next 10 days. It's completely unacceptable and illegal. Oh, the beaches also closed the morning we were lucky enough to fly out! Yet, he still claims he is fully occupied and there is nothing to worry about. He claims it was our choice to leave which it wasn't!!!! This is a Pandemic and I deserve a refund immediately. The employees of the hotel were all wearing masks the day we left but he still claims there is not and never was an issue!