Casablanca Sayulita Hotel

This is small hotel, very simple rooms and not bright like the photos but it has all the amenities that you would want from a basic hotel including a very clean pool - it was too warm when we arrived but they turned the temperature down then it was great, beach access, close walk to town and quiet . If you are searching for views of the beach this is not your place but the views of the courtyard and pool are nice. Staff are very friendly and helpful, rooms are clean but certainly not updated but we had a comfortable stay. We had a problem with the air conditioner which took them 2 days to fix and got stuck with a view of the parking lot but now I know which rooms we would want to be in would definitely stay there again.

The website and photos are deceiving unless you book an upper room, penthouse or Front House. We were booked into a ground floor room and it was dark and damp with very little natural light. The kitchen was well stocked but lots of things in the bedroom and bathroom were broken and bedding and sheets frayed and worn. Beach lounge chairs were stained and dirty. It would be helpful to price and promote ground level or garden view suites vs ocean views as they are very different experiences and I would have been very disappointed if we had booked longer than 2 nights. It was definitely a quieter hotel at the end of the beach and people staying there were very friendly.

We stayed here 6 nights. The rooms are NOT bright and airy as the photos depict. There may be 1 or 2 rooms like the photos. The rest are dark and damp, nothing will dry. The few good rooms are booked far in advance by return guests. The kitchens do not have full sized refrigerators. Some of the mini fridges have mini “freezers” which is a shelf at the top of the fridge. There a lot of mosquitoes or noseeums here. I had dozens of bites after the first night. Apply bug spray as soon as you arrive. We also encountered giant roaches. The living room/kitchen area is open air with just screens. There are no hard windows or doors to close. So there is a lack of privacy if there are loud guests. This is especially terrible because when others guests smoke your entire room will fill with smoke and there is no way to close it out. An open air hotel of this design should be non-smoking since there is no way to escape it. The shower heads are horrible, low pressure, spray everywhere. The photos show 2 pools, one of them being ocean front. This beach front pool is NOT for use by the hotel guests. This pool and those lounge chairs you see in the photos are for the exclusive use of the rental house on the beach. The hotel rooms are in the back of the property behind the big rental house. There are about 10-12 lounge chairs on the sand below for hotel guests, but it can be impossible to get one on any given day because there are not enough. Sitting below the rental house can be bothersome because it is rented to large groups (from Saturday to Saturday) that can be very loud and smoking cigarettes right above you. The pool that is for hotel guest use is shaded most of the day by the tall guest room buildings. It was heated. More than a warm pool, less than a Jacuzzi. The rooftop Jacuzzi was broken and drained during our entire stay. The house keeping is inconsistent and sloppy. Dead bugs smashed on the walls by previous guests were not cleaned off. It doesn't seem to matter how much you leave for a tip each day. I had to go to the front desk daily for missing towels, giant puddles, broken microwave, etc. Faby is not a friendly front desk employee. She always seemed bothered when I came to her for help. She got mad at me for not returning beach towels to her directly. She said that the housekeeping staff steals them so it is important to return them directly to the front desk and not leave them in your room. She acted like she was going to withhold my deposit. She told me that I was informed of this when I checked in. The problem is that I was checked in my a woman that spoke zero English and we fumbled through the check in process using google translate. Faby is unfriendly, unprofessional and doesn't seem to enjoy working in hospitality industry. On the upside, this is a perfect location. Nelson, the night security guard is so nice and friendly. Same with the day time maintenance man. The hotel has mini bags of ice for free. And there is drinking water available in 5 gallon dispensers. Some of the room have them inside and some of them have them outside the front door, shared between two rooms. We paid about $170 per night during high season. The value isn't there for me to return here unless some improvements are made.

This could be a very nice place. The location is a quick walk to the plaza and is on a quiet street with direct beach access. At first glance all looks good- it is obvious they have lots of staff that keeps the buildings painted and the grounds manicured and swept. The pool is lovely (although it was heated so warm it was more a bathtub). But the rooms really need updating! Our sheets were old and stained. The bed was way too soft. The whole accomodation was musty smelling but especially the closet- we wouldn't even put our clothes in it. The doors to the balconies came off the tracks every time you opened or closed them. The shower had almost no pressure and was lukewarm. The towels were old and fraying. If they updated the rooms to current standards, this place would be a 4 star.

We liked the boutique feel of the small hotel. The grounds were beautiful. Loved the proximity to the beach- just steps outside your room and you could hear the waves crashing from your room. The staff was incredibly friendly and helpful throughout our stay. We didn't like the mattress, pillows, sheets and towels- very sub- standard.

Perfect spot right on the beach and away from main public beach. Everything is within walking distance which is great. Heated pool for cloudy days was perfect. We will definitely stay there again. Very private feel. The balconies with lots of good air flow. Only downside for us was that the beds are firm! Took us a couple days to get used to it.

Awesome place!!

Hace falta un restaurante. El resto me encanto! Servicio, limpieza y las habitaciones divinas.

The staff were amazing. Had a fabulous time. We will be back!

This property is right on the beach and is well north of the surfers and local beach goers. Very nice staff and if available, secure parking behind a gate. 24/7 watch person at the gate as well. The landscaping is well maintained. Walkways swept and neat. Price was reasonable for the size and style of the room.