WoodSpring Suites Indianapolis Zionsville

It was in a good location with plenty of restaurants and stores in the area.

The moment you walk in the door, you’re hit with the smells of cigarettes and marijuana even though the whole place is non-smoking. The rooms are bare bones, and the full kitchens don’t include utensils, plates, cups, anything. The room looked like it had been updated at least 10 years ago, and was well worn. For what I paid, I expected a lot more.

It was very close to stores and it looked very nice in the lobby.

The room I was in had roaches. There was boric acid on each side of the fridge. I noticed this bc I saw a roach crawling up the wall by the refrigerator. I got closer and I saw the boric acid.

It was ok what I needed

The room smell really bad

Upon my check-in, the price I was charged was not the price given to me online. The associate did not know why or how to fix the problem. They were less than helpful and unbothered by it. I learned from the manager later that there's a pet fee I was charged even though I expressly told the associate I didn't have a pet when they asked. Apparently, they did not know how to remove the charge properly. Secondly, the guests directly above me had kids that they allowed to run, jump and drag chairs across the floor til all hours of the early morning. When I called the front desk to complain, they were again less than helpful in curbing the behavior and it continued on my second night. After my second call that night, once the kids calmed down it was apparent the "parents" were going to continue making nuisances of themselves and kept the racket up overhead into the early hours of the morning. I was booked for a week but immediately checked out and demanded my refund the following morning. Part of their job as hospitality is to ensure every guest's basic needs, at the least. I was paying too much money for this simple request not to be met. Unruly and rude guests should have to comply or be asked to leave public spaces.

Location

Room was a dump. Terrible value for cost.

What breakfast? That was a total disappointment. The only thing was available was coffee and overpriced vending machines in which I didn't partake in.

The fact that breakfast was not available; at least complimentary items.