The Old Alma

Despite only having the property for a couple of months, Tony was exceptionally friendly and helpful. The property is clearly undergoing renovation work in the main part, but I have no complaints at all about the room. It was clearly recently refurbished - very, very clean and tidy. Tony went the extra mile to ensure our stay was very pleasant. Thanks!

Tony and Sarah were great hosts a bit dispointed in room as no chairs in the room only the bed to sit on, no mirror to do your hair only a mirror in bathroom, but room very clean breakfast was very good, Tony and Sarah could not do anymore to make out stay any better. We would love to return when all the decorating is finished I think they will do very well

Avoid at all costs! The room itself was pleasant enough, however the owner was very troubling. The hotel was in a poor condition which was evident on the first moment of arrival. Underwear/Clothes were getting dried in the reception, the floor was sticky, the reception area was under construction. other guest had issues with their room and the owner asked if they could use our room to shower, they also mentioned to the random guest that they will allow access into our room while we were away so they can shower. They also double booked a room during our time there, and removed the first guest who had already checked in and set up a camp bed in the basement (dark, dingy, sodden wet, no bathroom, no sink and no lock on the door) and shouted abuse at them. Myself and my partner were attending a weeding and the guest was also at the wedding. I didn't know this person prior to this experience. He was very aggressive towards her, and was completely unwilling to understand the issue with providing the basement as an accommodation while still taking full price for a room.The owner served breakfast in his underwear.

Very pleasant hosts who have only had the property a few months so some refurbishment is underway. That said the room was very clean with a comfortable bed. Breakfast was very good with no problem for extra beverages and toast. Would recommend to anyone wanting to visit that area as not too far from Canterbury and some other nice coastal towns.

It may be good when it is finished. The room was ok but the rest of the hotel was being rebuilt. The hotel could not offer breakfast till after 0830, no good for us with a early ferry sailing. But they still took the full rate

Despite paying, confirming via phone the week prior & checking in that morning, after double booking the owner tried to make me stay in a literal basement with a damp camp bed. No lock on the door, no bathroom, no toilet & no access to running water. I was told by a stranger that I had to sleep in a basement & my belongings had been moved in favour of him- who had paid more. The owner, Tony was seen removing bikes & other items before trying to pass it off as a habitable room. I called to resolve the issue. Tony was rude & aggressive when I asked him if he thought it was acceptable to do this to a solo female, telling me 'go f*** yourself' & hanging up. A friend also phoned to try and sort things out, he again told her to ‘f*** off’ and hung up. Due to his behaviour on the phone & being unable to find other accommodation (everywhere local was fully booked) I felt very uncomfortable about returning & had a male friend accompany me. I cried upon sight of the basement. Tony didn’t apologise, refusing to give me a refund & telling me I was ‘pathetic & desperate for £50’. I asked him to have compassion, his behaviour was very threatening & intimidating. During this altercation another guest, unknown to me, intervened. Kind, total strangers offered me a place to sleep after being disgusted by both the basement & Tony’s attitude. Had they not been so kind I would’ve left the property & slept in my car as it got to a point where I genuinely feared for my safety.

Die Begrüßung durch einen angetrunkenen Inhaber war durchaus freundlich, aber irgendwie bekamen wir das falsche Zimmer. Das Zimmer lag zur Straßenseite an einer stark befahrenen Straße, von der viel Lärm ankam. Das war vorher nicht ersichtlich. Nachts gab es bis 02:30 Uhr viel Lärm und Randale. Das Frühstück war anfangs chaotisch, besserte sich dann. Jedoch befanden sich die zwei Hunde des Besitzers zeitweise mit in der Küche. Wir entschlossen uns zu einer vorzeitigen Abreise.

A gem of a property hardly more than 30 mins drive from anywhere in East Kent. Literally a stone's throw from Chilham Station for direct access to Canterbury and the coast in one direction and Maidstone and London in the other. The owners are the friendliest people you are likely to meet and cannot do enough to meet all your requirements.

when we arrived we were told that the inn had recently been sold , we were met by the new owner [Tony] , who was,nt expecting us ! the inn was being redecorated making things a bit awkward and being the new owner was a new journey for Tony, however he went out of his way to make us welcome and he had some help as the week progressed , we enjoyed our stay and we are sure that Tony and his friends will make a good job of running the inn.,

It was a stop over, needed to sleep. Very comfortable