Staybridge Suites - Johnson City by IHG

It's an extended stay type of property, I liked the kitchenette in the room and the outdoor grills available if you wanted to cook for yourself. Was there nine nights though and only had light housekeeping once, even though their policy says my room should have been cleaned thoroughly once and lightly 4-5x.

The entrance is the street right after the sonic. The entrance is nice. We arrived to the front desk informing us that the pool was closed for maintenance, why on a Friday! How long did you know it was closed? If we would have been informed we would have been able to change our plans. We chose this hotel 25 miles out of the way because if the pool! Telling us that we can go tot eh open public pools is not the correct answer. To not even give a discount when a major amenity is down is inexcusable! Finding out there is zero soap in the shower is also inexcusable! This means the cleaning crew is not checking bottles for a long time. The hole in the cushion on the sofa is expected because I am sure the people who did this just turned it around! The AC closet is in the bedroom so if you are a light sleeper you could be in for a rough night. The lady that was working the breakfast was not happy as the dishes being chatted around was a bit much! You do have real silverware and dishes, but plastic cups. No bananas and the apples and oranges looked a little apathetic. The coffee ran out. Wish they had another option of bagel than plain. The milk was confusing as the digital read out said 1/2 and 1/2 but the label on top said 2%. Girls drank it either way. There is not a lot of table space, but you could sit on couches and balance your plate in the den area or the middle of the eating area if you dare. Overall, the configuration is a lot of wasted space that could have been used for table and chair space to sit down and eat. If they had options of trays to carry food we would have gone back to our room. I was asked if they could email me a receipt because it was not printing I said ok and two days later still have not received.

Huge modern rooms, quiet location off the beaten track, close to amenities. Easy check in and check out.

Only 1 of the 2 cards worked to open the door, Door security latch had been ripped off the door jam, door deadbolt did not throw so we could not lock the door, Food trash left in the fridge, missing plates etc, dead things behind the toilet door. There are no ice machines, you have to make your own via the noisy freezer. Breakfast was abysmal. Person cooking food was complaining about not having any keys to restock anything? Foods ran out quickly.

Breakfast is the best. The room was clean and roomy. It was better than I expected.

A/C is great. I like it cold when I sleep. The room was clean. Pool is nice. Breakfast is better than the average hotel’s offering. The bed is comfortable, and the linens are acceptable. TV is large enough. There is a couch that is firm, and our 3 year old granddaughter slept well on it. I don’t like all the smokers at the front door. Can’t really avoid them there.

The room was excellent, the only thing I would suggest is an oven or convection microwave in the room.

Excellent clean hotel convent to everything

Very nice hotel. Clean, friendly. And the family had a great time