ROBINSON Cala Serena

Had one of the best stays for my mother’s in laws birthday on Mallorca and the team contributed massively to a great celebration. The team arround Tina, Natalie and Julia did a great job and helped us organise everything, ranging from a seperate dining spot, to a pre celebration and a lot of attention. We felt very welcome and looked after during the entire stay and enjoyed every single second. The food and service is amzing and highly recommendable for single, families and everyone who wants to have a great holiday.

Fantastic German hotel with a superb location in between Cala Serena and Cala Ferrara beaches - also only a short walk/drive to Cala D’or. Brilliant sports facilities including tennis, padel, football, golf, beach volleyball, cycling, gym and many more! Really friendly staff and the room was very comfortable too. Also the food was great throughout my trip. Really enjoyed my stay!

I spent one week with my wife ende of June 24. Below some feedback: We spent a wonderful vacation in Mallorca at cala serena The location of the club is marvellous - the bay cala serena really awesome, besides some jelly fish. (minor) Location/Housing: We were at the housing near the diving center. The house was very modern and of high quality. We felt perfect and it was a nice stay. The soft mattress was exchanged by a harder one without complaints. The room service was perfect and the room was clean. Very quite location - perfect sleep. The village resembles a genuine small village in Mallorca. Very stylish and nice- not like a big hotel. The wellness house is also spacious and modern. The beach is small and the relaxing chairs were on top of the rock to overlook the bay. Really a special place. The Food was perfect, especially for so many guests. The coffee was a dream ! A small village cala d'or is nearby and offers a strolling in the evening. Public Bus services are available to get out of the club or a motorbike/car rental agency is nearby. Sports Arena: The Sports arena is spacious and offers many sports. I loved the tennis, beach volley. The cycling services could be improved, e.g. half day rent. Entertainment: The EM Football tournament was going on, so little other evening entertainment was offered. A live band to dance every evening would be nice. The shows were really a nice try, but not professional enough for a Robinson club. The diving center is nice and Armin does a great job (we did a snorkling tour) Staff: All staff members very friendly and helpful in any way. Improvement areas: For a Robinson Club, I expect at least the non-alcoholic, beer, housewine beverages to be included. Compared to other Robinson clubs this seems to be too picky. The entertainment in the evening need improvement for a Robinson club. I love Sports and Football, but some live Music would be nice. Overall: Cala Serena Robinson was a nice stay, but regarding the price/service ratio, I can only rate a 4 star. I know the European cost structure is different than for instance a Robinson Nobilis in Belek, but please include more service in the price, and raise the total cost if needed. As a guest I love an all inclusive arrangement and don't wanna pay 15 Euros for 4 Tennis balls. I hope you understand. The hotel director(s) very friendly and helpful as well. It seems they are taking care of the staff - great ! We loved the stay and eventually will come again. Regards p.s. I always try to give an honest and transparent feedback ;-)

Et sted der skal besøges! Det kan kun anbefales! Det bliver næppe bedre! Prismæssigt er opholdet i øvrigt du får at se meget rimeligt fordi mad og vin er inkluderet!

we stayed at this hotel twice , the first stay was in december 2023, the second was this month on june and here is my honest review: first of all , the team starting from the manager until the rest is excellent and hard working the rooms are nice , old but nice , but that was expected the food in the second stay was dissapointing the choice was limited and not tasty as usual , but you find something to eat ( we are very very needy regarding the food quality ) so maybe other people will find it good the real disspointment came with the evening program.. the white party was a huge fail and that was the DJ's fault , during all the nights we stayed in june , he did not care about the people who wanted to enjoy a good music , in december it was totally the opposit , we enjoyed every secong of the evening program , but it was an older DJ being a robinson addict i hope they find a solution for the evening program , since this point of view was shared between almost all the guests and good luck

Ich war schon oft dort. Ich war immer sehr zufrieden. Leider gab es dieses mal ein paar Kritikpunkte. Beim Frühstück haben die Mitarbeiter teilweise die Wurst mit bloßen Händen von einer zur anderen Platte verteilt, obwohl sie zuvor noch Servierwagen und anderes angefasst haben. Beim Abendessen waren verschiedene Speisen teilweise schon 45 Minuten nach Öffnung nicht mehr verfügbar. Bei der Abreise verlangte man von mir den Übernachtungspreis zu bezahlen, obwohl ich diesen schon im Juli 2023 bezahlt hatte. Erfreulicherweise konnte ich noch online auf meine Kreditkartenabrechnung vom Juli 2023 zurückgreifen, so dass ich beweisen konnte, dass der Aufenthalt bereits bezahlt hatte. Weiterhin wurde mein Robinson-Stars Grey-Status beim Wine-and-dine nicht berücksichtigt. Die Gutschrift fehlte auf der Rechnung, was ich aber bemerkte und korrigiert wurde. Leider zeigte man auch kein gesteigertes Interesse daran, meiner Bitte nach einem Late-checkout nachzukommen. Ich werde schon wieder am 30.6.24 für einige Tage anreisen und hoffe, dass dieser Aufenthalt zu meiner vollen Zufriedenheit verläuft.

Fabulous resort and amazing staff. Didn’t have chance to take advantage of all the sports but thoroughly enjoyed my swims. Food and drink varied and delicious. Business facilities very comfortable and we were exceptionally well looked after.

Sehr gute Lage, freundliches Personal tolle Bucht mit sehr schönem Stand