Tambo Lodge Canta

El desayuno, muy bueno y la atención del personal también, la comida muy buena La ubicación del hotel, es excelente, nos permitió desplazarnos a todo lugar de forma simple y rápida a los caballos los puedes acariciar

El espacio, la vista alrededor, el río estaba justo al lado, mucha conexión con naturaleza, muy bonito para escapar del bullicio de Lima. Las habitaciones con balcón para poder apreciar el paisaje y super cómodas! La comida buenaza, el lomo saltado fue mi favorito

Nice location.

The staff is disorganized, they are unable to handle guests efficiently. 45 mins waiting time for breakfast, only to be served coffee and cold scrambled eggs. A lot of misinformation, during the first day they asked us to wait an hour for ordering dinner at the restaurant, and then after the hour passed another person told us to wait another one. We would have gone to eat in the town earlier if we had a chance. They didn't allow us in the restaurant because they were holding an event, about which we were also not informed. We asked the receptionist about horse riding, if we needed to reserve it in advance as we were only there 3 days, she said no, ask anytime. When we did the following day, another staff member said they needed 24 hours advance. The swimming pool is only available on the weekends. The WiFi connection is practically non existent, in the room 206, it's only available in the specific spot by the window. The staff completely ignored our request to fix a broken showerhead (some of the water streams were literally flowing horizontally to the wall), and when we asked for room maintenance one day, we left the hotel at 10AM and returned at 4PM, nothing was done. We had to ask twice for toilet paper, and the waiting time for fulfilling such a simple request was 20 minutes. Not sure what the 3 stars are for there. I dont think we will come back due to the frustration caused by the lack of care and communication from the staff. The place itself is not cheap, as we paid 200 soles for each night and the only service we received there was a bed to sleep. Not a chance to use any of the other facilities, such as restaurant, horse riding, or a swimming pool. Personally, I feel quite scammed out of the money.

El paisaje, la comida

Distancia al centro poblado

El paisaje y la amabilidad del personal

No tiene ningun sistema de calefaccion, ninguno, y las noches son muy frias. No hay agua caliente en el lavabo. Faltan toallas de mano. Mejorar el desayuno, algun dulce, mantequilla, miel, no solo pan, cafe y huevo.

Buenas instalaciones

Mejorar el trato al huésped.

Buena ubicación, comodidad de instalaciones El desayuno muy bueno y los platos del restaurante estuvieron muy bien preparados.

No es responsabilidad del hotel, pero en la mañana hubo un corte de energía.

Llegamos y nunca nos atendieron , nos terminamos Yendo , todo súper descuidado , los baños sucios

Good location with picturesque views next to mountains and rivers; some birds and alpacas kept on site. Spacious, clean rooms with hot water. Food fine.

We were asked by the reservations manager to pay back the Booking.com genius discount of 15% even though I had a receipt and booking confirmed email. This was tiresome after a long journey. Some of the arguments employed were ridiculous. There wasn’t any information whatsoever available about the local walks / environment.

LA NATURALEZA

NO TIENE RED WIFI QUE LLEGUE HASTA LA HABITACION QUE OCUPE , NO PUEDE SER POSIBLE ELLO , PRIMERA VEZ QUE ME PASA CON UN ALOJAMIENTO