Pima Inn Suites at Talking Stick

This place is a dump! There’s no office and very misleading on there advertising!

No one was there to check us in. The note that was left with the code to get your room key from a lock box was incorrect. This experience was a hot mess. :-(

Apparently the doors lock at 5 pm. Due to a rain delay, I didn't get to Phoenix until after 5:30 & got to the hotel after 6 pm. All the doors were locked & I couldn't get into the room with the boxes so I could enter my code to get my key. The manager at the Days Inn on the same property couldn't check me in because Pima Inn is on the same property but operates differently than they do. She lvm for Brad @ Pima Inn & I lvm for their office but I never got a reply. Came back after the McCartney concert at 1:30 am & still couldn't get in. Days Inn closes their doors at 10:30 pm, so, since I had to return my rental car in the am, I hung out all night at the Shell service station that was around the corner from the Rental Car return center. The cashier was nice & understanding of my situation. There is something in the terms/conditions that says that if something happens & you don't show up, they will still charge you for the room. On Thursday night, I lvm for Brad & told him that it wasn't my fault that I couldn't get in and that they had better not charge me for the room because, if they do, I will file a BBB & Attorney General complaint on them. I asked for a return call but still haven't gotten one. These people are such morons. Even though their office closes at 5, they should still leave the doors to Pima Inn open to ensure that any guests that haven't arrived yet can still be able to access the room they reserved. I will never do business with them again. They suck!!!!!!!!!

The setting of the place was good. It was actually a few minutes away from an event we attended for the weekend. I room was very clean and orderly. I'd rent again if another event is close by, Thanks.

The check in process was confusing. I was sent an email with the details. However, since I was not expecting to recieve the details, I did not check my junk email prior to my trip. When I called to find out how to check in, the lady was friendly and helpful. The room was clean, which was all we needed for one night. This experience just added to the adventure of our date night away. :)

Check in was nice and easy and location is good rooms are clean. Pool was available, but no Continental breakfast. Other than that it was a nice stay. No house keeping cleaned our room.

Fridge and microwave didn’t work. Bed looked slept in.

AC didn’t work, no contact information, no one to talk to about issues. Difficult to understand process. Should have been given entry code, was never sent.

The room smell like smoke and the beds were well used

It was nice, room was clean. We had an issue with the TV but Brad came and fixed it.