Haithoms Guesthouse- Gaborone Broadhurst

Nice swimming pool. The receptionist didn't have my reservation from Booking.com, but I still got the room without any problems. The bathroom has a spacious bathtub

ProblemThe problem is the door through which you can hear everything. There is a kitchen next to the rooms and the noise and smell from it make it impossible to sleep longer. Moreover, the gate bell rings and people arriving at the hotel early in the morning wake up the residents.

Clean and tidy

Couldn't order breakfast

The hotel itself is clean and pleasant.

The place didn’t respect the price of booking.com and made me pay 30% more. First of all the staff had no idea that we were coming. After I showed my reservation which was for 375 pula + few dollars tax, they told me the room is 500 pula. Price was one of the reasons I booked this hotel so I wanted to clear the situation. The receptionist called the manager and the manager told him not to proceed with check in until we pay 500 pula . It was late and we obviously didn’t book anything else so we stayed . But the situation was very unpleasant and the staff just didn’t care at all , no apologies were offered. In ten years I’m using Booking.com it was the first time facing situation like this. So everyone should be aware - room here is 500 pula and whatever different price booking shows - it won’t be respected.

The location was perfect, and we did not have breakfast at the guesthouse. We loved the hospitality of the staff, the service was exceptional, and we gave the venue a 100% rating.

No complaints in this regard. We loved the venue immensely.

Very friendly and helpful staff and beautiful location. They went the extra mile mile to make our stay as comfortable as possible. Thank you!

The breakfast is not including in the payment. I liked the two single beds provided, when it was put together, it formed a king size bed. Big and comfortable.

Since the property is a distance from the shopping centres, it could have been better if the guests are granted access to the kitchen facilities or at least provided with a microwave.

Daily staff working the property are amazing

I was charged a different amount than what I was quoted by booking.com, and when addressed to the manager, you can tell she didn't care one bit about it. If this issue would have been handled better actually would have extended