Baymont by Wyndham Kingwood

Nothing like what was advertised. The location is not 14–18 miles from downtown Houston as stated—it is actually more than 40 miles away. This is not a convenient place to stay if you plan to explore both Houston and the Galveston area. The inaccurate location information was very disappointing.

I booked two rooms for two families with children, and our experience was extremely disappointing. The TVs in both rooms were not working. When we contacted the property staff, they simply told us that the TVs had been working the previous day and that no maintenance personnel were available to fix the issue. When we requested to cancel our stay and receive a refund because of the unresolved problem, they refused and told us that cancellation was not possible. Their attitude was basically, “Stay or leave,” which was very unprofessional and disrespectful. To make matters worse, there were cockroaches in the rooms, which is completely unacceptable, especially for families traveling with children. I would definitely not recommend this rental apartment or hotel to families. I honestly do not understand how it has a rating above 7 on Booking.com considering the poor service, cleanliness issues, and overall experience. Based on our stay, I would rate it no higher than 1 or 2 out of 10.

We were searching for a room at 11PM and found this comfortable, inexpensive option! Nice beds, clean towels, plenty of room and towelitries! We had a restful night!

Excellent clean room, bed spread was spotless. Everything was super clean. It was a beautiful shower with a heavy duty glass door. Excellent lighting, and quiet. Large TV with great reception. Nice helpful staff. And a full size refrigerator. Also had a lot of USB outlets to charge my devices. Please forgive my stuff in the photos 🤷🏻‍♂️

Fair, clean room

Na