The Mirage Resort & SPA

Nous avons apprécié les repas qui étaient globalement très bon malheureusement pas assez varié à notre goût (même fruit pendant une semaine et jamais coupé). Le personnel de ménage était très aimable et compétentes. Le lifeguard de la plage également était très serviable et aimable.

Le premier point très négatif reste l’amabilité de la plupart du personnel (serveur et barman, maître nageur des piscines et directeur…). En tant que femme on m’a relativement mal parler et prise de haut lors de plusieurs échanges : un des barmans m’a clairement dit « de me servir seul » sachant que j’avais simplement demandé une eau avec du citron et de la menthe (il n’y avait personne d’autre que moi au comptoir). Lors de l’avant dernier jour, nous avons remarqué la présence de cafards dans la chambre et d’une odeur nauséabonde provenant de la salle de bain. Globalement nous soulignons principalement un manque de politesse venant du personnel qui n’est pas à la hauteur dutout d’un hôtel 5 étoiles.

This hotel gave us the best family holiday ever. The hotel is very clean, all of the common areas and the rooms were very modern. Not sure if it’s all the rooms but ours was a premium bungalow central location and it was lovely. The pools are wonderful especially with children. We travelled with our 2 year old and the 80cm pool meant he could stand on his feet with his head out of the water. He learned how to duck his head under and hold his breath, it was his first time swimming with armbands instead of a life jacket, the pool was full of other families too, such a lovely holiday vibe. Speaking of full, the hotel was at max capacity on some days and it never felt over booked. There was always plenty of space between our sunbeds and the next family, it never felt too loud or chaotic, the pools were always peaceful. The restaurant staff are wonderful, always a highchair available for our toddler, we always found something to eat. It is all inclusive so sometimes you will eat the same thing but there was plenty of variety and they changed things up each day with different station. The entertainment was amazing, we have never stayed in at night on holiday, we always go out and we never even wanted to go out here, we really felt at home and truly had the best time. We’ve moved to a hotel in sousse now for our last few days and although it’s really nice, we miss the Mirage!! Finally, the clientele at this hotel seemed really nice, we have noticed since moving how the mirage has lots of family’s and non rowdy guests. At our new hotel there are lots of drinkers etc and it’s not really for us. I also have to stress to anyone going to this hotel, please ignore the negative reviews. I am extremely picky with hotels, I also am terrified of bugs. Upon seeing reviews of bugs in the bungalows, when we checked in we decided to pay for 1 night first just to check everything was fine.

I didn’t find the reception staff so helpful, they were standoffish and borderline unhelpful but the restaurant staff, animation, cleaners etc were wonderful.

Rooms are big and have everything you need

1. Food. Food was terrible. A lot of reused products cooked the next day. From fruits, we had only peaches and plums. Basically my kid ate almost nothing and my husband had a bellyache everyday. There is no fresh juice even to buy. Children have to drink some powdered drink or water. 2. The beach was full of trash. 3. We stayed in a suite, unfortunately the negative part of the suit is it’s too loud when there are the programs. It lasts until 11 and people stay loud at the bar until very late. I could not put my kid to sleep at usual hour.

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