Stonehill Suites

We were upgraded from junior suite to presidential suite for some reason but where did the promised view of the mountains go? Nice restaurant -good chef!

All the staff in the reception promised us a packed breakfast at 5 am on the first morning. None of them kept their promise…We got a compensation in the form of an apology, two mini-puddings and three cookies to share!

We recently enjoyed a wonderful stay at Stonehill Suites. From the moment we arrived, the reception staff were incredibly kind, attentive, and accommodating. They made us feel welcome right away. The room we were initially given was spacious and featured a comfortable bed with plenty of storage options, which we really appreciated. When it became necessary for us to be relocated, the reception team responded quickly and efficiently, providing us with another excellent room that met all our needs. Their professionalism and prompt service made a potentially stressful situation seamless, and we were delighted with the new room. The food and beverage staff were also outstanding. Both the breakfast and dinner teams went above and beyond to ensure that my wife's dietary restrictions were addressed. We were grateful for their attentiveness, and we enjoyed many tasty dishes during our meals. Additionally, the housekeeping staff was meticulous, keeping our room tidy and assisting with laundry and other requests, which added to our comfort. While the hotel could benefit from some maintenance updates, the outstanding service from the staff made our stay truly memorable. We highly recommend Stonehill Suites to anyone looking for a welcoming atmosphere paired with exceptional hospitality.

Modern room and decorating

Food was terrible and when booking in promises were made but not kept.

We had an amazing stay at this hotel. Stonehill is located in the heart of the city. The staff went above and beyond to make sure we had everything we needed. They were friendly, helpful, and always had a smile on their face. We had a big room perfect for our baby to run around and enjoy, the bed was incredibly comfortable. We couldn't have asked for a a better experience, and we will definitely be coming back!

Stonehill Suites Hotel amazed me and my partner made me feel at home and comfortable. Staff were very helpful. Location was brilliant and the service was great. Everything was good.. Thank you so much😊😊😊

None

Staff was prompt & attentive

Bathroom fixtures were not securely installed including the shower door. Breakfast buffet was less than minimal

We had a small issue with our AC the first night but they were happy to move us to a new room to accommodate us. There were a few areas of the hotel that were maybe under construction/renovation, but overall it was very nice and the staff were great!

The daily breakfast was delicious and the staff were very welcoming & accomodating.

Bar fridge was too small for the Junior Suite we had. And the electronic door bell does not work with the other options like "make up room & do not disturb".

When we got there, i was having a very bad day, lost price of flight and room in manila, as somehow our bioking got changed and our loss. I needed a drink in the bar and chat with strangers to calm down Booking in, the said the bar and shy lounge was not avaliable, thats what i needed. I saidvit was in the listing, if the can not provide i want my money back so i can go elsewhere, they said no. I agreed to a bottle of wine and a piece of cake, but in a quiet room was hell, i needed someone to chat We moved to the room then, upon inspection there was a dead cockroach under the chair, not what i needed to see. Later after 10pm, the bar was available, went for a drink, was also alone in there. The staff did what was needed to get me to stay and were nice, but dead bugs in roon, patio door kept getting stuck and horrible pizza, i gave it this rating