Theory9 Premium Serviced Apartments Khar

The support from the head office of the company

Room size, overall cleanliness, pricing for mumbai, location, lounging area Madhav, the head staff was very welcoming, and other staff were very helpful for any needs. Including bringing deliveries from downstairs.

Room specific problem (1301.4) - since kitchen and dining is common. It got loud in our room during breakfast time. The kitchen could be cleaner. The fan worked at only the highest or lowest speed.

After checking in we discovered the safe in the room was not working we called down to the front desk they sent someone up to take a look. He wasn’t able to fix it at that time but said it would be done the following morning, which it was not. But that wasn’t even the worst part. The following day we left the hotel early and were out all day. We came back to the hotel around 9:30 PM and found our common door was wide open and our room door was unlocked. Nothing was taken and we suspect the cleaning person didn’t lock the door after the turned the room over. Regardless, we were not happy at all and immediately checked out of the property and asked for a refund. They wouldn’t even refund the whole stay. They refunded 3 out of the 5 days but we only slept there one night. I would think twice before booking this property.