INNSiDE by Meliá Paris Charles de Gaulle Airport

Great place to stay

We came in earlier than expected, one of the staff just brushed us off and said check in is at 2 pm , without checking if there is a room available. But the other lady, helped us by checking if there is available room and checked us in. Very helpful and pleasant.

Two people for a twin bed??? Really?

We liked this hotel and its convenience to CDG. The staff members were very welcoming, and the room was very quiet. We had trouble figuring out the heating/cooling system, but we were comfortable nonetheless.

A stunning hotel with a brand new refurbishment. Incredible sea views and beautiful ammenities, all the little details are perfected. The pools are excellent and the spa is well worth a visit. Located close to town and the beach. Thank you for a wonderful experience!

Modrrn airport hotel with excellent rapid transportation access within the airport. Staff very adept at dealing with checkin issues.

Clise to airport and very friendly staff

Easy access to the airport

We booked and prepaid for a room at INNSiDE by Melia Paris Charles de Gaulle specifically because of its proximity to the airport, knowing we’d be arriving late from an international flight. Unfortunately, our flight from Iceland was delayed nearly three hours due to severe weather in Paris. By the time we arrived, well after midnight, the airport was practically deserted and securing a ride to the hotel was a challenge in itself. When we finally reached the hotel—exhausted and dragging three suitcases and two carry-ons—we were told our prepaid room had been given away due to overbooking. The front desk clerk offered no apology, only informing us that we had been "moved" to another hotel “just across the street,” then silently began walking in that direction without offering any assistance or explanation. He barely spoke and made no effort to acknowledge how difficult and frustrating the situation was for us. Thankfully, the reception team at the Marriott across the street was gracious and welcoming. The woman who checked us in apologized—on behalf of another hotel—and assured us we’d be taken care of. She was the only bright spot in an otherwise disappointing and avoidable ordeal. Having worked in hospitality leadership for many years, I fully understand that “walking” a guest is sometimes necessary. However, it is standard practice in any reputable hotel to not only cover the cost of the alternative lodging but to offer a gesture of goodwill—a complimentary breakfast, a room upgrade, or even a sincere apology. None of this was offered by INNSiDE. This experience was the antithesis of hospitality, and I will be avoiding all Melia properties moving forward. I strongly discourage others from staying with this chain. In the travel industry, how you handle unexpected situations defines your brand. Sadly, INNSiDE failed completely.

A nice hotel right by the airport shuttle