The Westin St. Francis San Francisco on Union Square

I've stayed here many times over the years as this once grand hotel has declined into mediocrity but my most recent stay was a new low. This place is just awful. The ownership doesn't care about providing a positive or even acceptable guest experience. The historic grand entry on Union Square has been closed to guests so that the owners could lease space to a new restaurant. They hotel entry is now a dark, dinghy corridor off Geary Street, adjacent to a bus stop that attracts transients. During my stay, two of three elevators for the Landmark building were out of service, with waits for an elevator of up to 10 minutes. My room (a Classic Suite) had an odd smell and there no robes or slippers. The bed was too soft and the pillows too thick and hard. Front desk was understaffed and when I went to check out the agent literally turned away mid-sentence to engage in a lengthy conversation with another employee, completing ignoring me. Note for Marriott elites - the policy here is now to upgrade a maximum of only one room class from your booked room, no matter your status.

i like the vibe of the hotel, it's gives out a nostalgic atomsphere. Especially the restaurant area,. (steak house)

We walked into the lobby to find a floral wonderland! Walking through blossoming trees and arches of cascading flowers added to the timeless beauty of the Westin Saint Francis. The staff is so positive and welcoming. The valet, registration staff waiters, and housekeeping each made us feel welcome and offered to make our stay a great one. As platinum members we were offered an upgrade. The hotel fee includes a $20 food credit and water bottles that can be filled at gourmet water machines. Our room was a junior king. Suite in the landmark building with a full view of Union Square. The room has all the comfort you’d expect staying at the Westin hotel and the room offers historical atmosphere while being up to date with design. Breakfast in the Club Lounge was one of the best we have experienced in a lovely room. Great variety of offerings both hot and cold, in keeping with Westin’s wellness approach. Very fresh. We could not have been more delighted with our stay here!

The location is wonderful and the maintenance is excellence

The Rito restaurant closes too early!, 9pm, it should close at least 11pm, and later on weekends

The location is great, and we really enjoyed an after symphony nightcap in the Bourbon lounge

The hotel is understaffed. We waited ten minutes at the luggage desk to pick up our stored bss. The obey is also disappointingly generic. The old elegance is largely gone.

Nice rooms, best part was meeting Jeff. He was friendly and went out of his way to get info I needed. Best service ever. My son and I were there for the Super bowl. We came from Wyoming and did not the area. He was a Great help! Bert & Susie

Spent 3 nights here, staff were so friendly and helpful. We arrived close to midnight and the front desk agent was nice and she explained everything about the hotel. We had a king room union sqare view and it was very nice. You can tell its an old building, but its very modern and updated. Loved the chandelier in the room, big closet, bathroom is a little tight if 2 people were trying to get ready at the same time. We had access to the lounge and it was great, the lounge staff were always greeting us and quick to refill and clean up. We loved the breakfast options, french toast or pancakes, scrambled eggs or fritata, sausage or bacon. Juices, coffee and tea. Plenty of seating. We mostly used uber to get around which was always under 10 mins of a wait. Cable car stop is also by the hotel which was convenient. We also had dinner at the Bourbon Steak Restaurant which is at the hotel and it was nice to just take our time. Restaurant is also amazing! Overall, highly recommend and would stay again. Pretty safe to walk around daytime, but always be cautious around.

Location and quality of faciliities

I was charged by booking.com months ago and charged by Westin as well. Westin said they will return the money but it hasnt occurred yet.