The Westin St. Francis San Francisco on Union Square

The location of this hotel was perfect. Close to shops and restaurants.

The room was a huge disappointment. The bathroom is definitely in need of a remodel. They need to put in a walk in shower especially for older adults. Also the day we were leaving we found a roach in our room. We understand that we are staying in a major city but it was still unsettling to say the least.

Top hotel, in great location, rooms super lovely with the Westin Heavenly beds - best hotel beds! From check-in with Elaine - who was super lovely, guiding me through all the perks and benefits which include $10 Uber voucher per day to Jeff at the conceirge who is super great at guiding through what to do / where and helping with just about anything full of energy and consideration great service one comment is that sometimes staff seem to be in the back more than they are front of house, and waiting time can be slow, not sure what they all do in the back for 5-10 minutes and take breaks at same time but it does impact service - just an observation!

We had the best time!!! We stayed in the original hotel (not the towers), which made the stay so perfect and historical. Our room had a view of Union Square which was perfect. Hotel has always been a favorite of mine, and one my late grandfather would always choose when on business trips to SF. The room was spacious and nice. Room could use a touch up with paint on the walls trim and areas of the bathroom/bathroom door that had wear n tear and visible damage. But otherwise, simply ideal for me. Will be back. My kids loved it too, esp exploring the hotel grounds, dining at the steakhouse, and everything that makes this place majestic, historical and elegant.

I was at this hotel with a group for the Super Bowl. So as you can imagine, it was incredibly busy with tons of people moving throughout the property all the time. However, even with all the hustle and bustle, Jeff Aquino made it a point of learning my name, offering great service and referring to me by name every time he saw me. This kind of service is incredibly valuable when you can very easily be lost in the crown, and I appreciate Jeff for helping to make this a special stay.

10 out of 10

everything was perfect.

Amazing stay at the Westin. Great location, immaculate room and most notably amazing staff. Please swing by the concierge desk where Jeff is wonderful and happy to help you. :)

Clean, central super friendly front desk.

We were in a room next to a dog that was barking constantly and what sounded like a parrot?

Perfect location, especially during the holidays. Union Square is just across the street, with so many great places to eat. The bed and sheets were very fresh and clean.

I really don't like how close the new restaurant and bar are to the doorway. The hotel lobby used to be so enchanting, especially during the holidays. Now it looks like it has a new audience, not for families but for people who like to drink. Also, my room was next to the elevator, so it was very noisy all day & night long. Good thing I brought an earplug.