MainStay Suites Indianapolis Northwest - College Park

Location and bed was comfortable

Loud kids running up and down the hallway. Dog barking all night. Small tv that couldn’t be seen from the bed.

First, I got there they didn’t have the room that I reserved. They gave me a room. It smelled like cigarettes already in it very dirty and then didn’t even have the sufficient amount of beds that were needed. Then the machine they used to create the cards to get into the room doesn’t even work well I will. I had to make several trips up and down the stairs. OK then they found a room where I can get two beds. OK wish we went in there. heater doesn’t work, smell like cigarettes the place was legitimately dirty. The second bed was so bad that you can physically see the bedsprings and feel them as you lay on the bed. Then I asked if we wore my options if I can get accommodated, they basically said they can refund me, but I would get my money in two weeks so my options were to stay in that room or find another hotel on top of the money. I’ve already spent. Then when I got there, I had to play security deposit for the room Still never received it. then I didn’t even have Linning for the secondary bed so the guy just handed me a bunch of sheets no blanket cause they didn’t have anymore and on top of that sheets had blood stains on them so that I was so disgusted I didn’t even sleep with them. It was very cold outside. Woke up as sick as a dog just because I didn’t have money for another hotel. i’m not exaggerating, but the day was about 13° outside and it felt about the same inside. There was a lot of lizards and I’m pretty sure the receptionist at the front desk knew about it.

Ruby I believe was her name at the front desk was very kind and helpful.

The staff was very helpful. I think his name was christian was very good to me.

Location

It wasnt a deluxe room with a queen bed and a sofa sleeper....they got rid of the sofe sleepers and the bed was a full size

Outstanding Stay Thanks to Ruby's Exceptional Service! I had an amazing extended stay at this hotel, and I cannot say enough good things about my experience—especially thanks to Ruby! From the moment I arrived, she was incredibly helpful, courteous, and went above and beyond to ensure all my needs were met. Her warm and professional demeanor made me feel more than just a guest; she truly made me feel at home. Ruby consistently checked in to make sure everything was perfect during my stay, offering assistance with anything I needed and always doing so with a smile. It's rare to find someone so dedicated to guest satisfaction, and I believe she truly deserves recognition for her outstanding service. I wholeheartedly recommend that she be considered for a raise and a well-earned promotion! Thanks to Ruby and the rest of the staff, my stay was comfortable, enjoyable, and stress-free. I highly recommend this hotel to anyone looking for a welcoming and accommodating place to stay. I'll definitely be returning!

Nice clean place thank you Extended stay America

None