MainStay Suites Indianapolis Northwest - College Park

Close to the highway

Too much loitering

The front desk along with the housekeeper always stayed nice and polite. The property stay nice and clean.

I love that the front desk is always ready to help

MOVE ON! DO NOT STAY HERE! SPEND YOUR MONEY ELSEWHERE! I would strongly advise against staying here for several reasons. Unlike other hotels, this one refused our request for early check-in, even though we arrived just 30 minutes early after getting caught in a rainstorm and we were all sopping to the bone wet. The front desk insisted on charging an early check-in fee, and despite explaining our situation, they wouldn’t make an exception. We were forced to wait in our car, which was incredibly frustrating and uncomfortable. Additionally, the hotel was not well-maintained. The lobby floors were dirty, and at least 10 people were smoking weed right outside the front entrance. We had booked a 3-night stay but left after just one night due to concerns for our safety. Getting my money for the 2nd & 3rd night were a long & difficult time sucker. I would NEVER EVER recommend anyone to stay here in the future. Do yourself a big favor and spend your money elsewhere.

It was awful!! Dirty bathroom vent fan, stained pull out mattress, no trash can, dirty kitchen cabinets, sticky carpet, no extra blankets. Even though I reserved it for three people we only had two bath towels, one wash cloth and no hand towel. I asked for more and was told inventory was low/none were clean. It smelled throughout the entire building and gave an unsafe feeling. Will never stay again!!

For starters there was no mention anywhere that this place did not have elevators. I have terrible sciatica and my dad is handicap. Did the front desk care about that? Nope. When you first walk in the room oh my goodness the smell was horrible. There was stuff in the fridge, dirt on the bath tube. The pull out mattress was the worst and had no sheets. Though they knew they knew we were using it. The beds were terrible. As much as they charge for goodness sakes get new beds that aren’t just like laying on springs. The flat sheet you have to constantly adjust to stay on the rather dirty mattress. Also you have to bring everything kitchen if you want to cook. I have stayed at plenty of these hotels as a traveling nurse and they provided some items. But this place had absolutely nothing. And you call that breakfast? Glad I brought my overnight oats. Also it runs until 9am they ran out of coffee by 730 and “couldn’t refill it.” Actually they were out of much of everything by 730 am. Only good thing is that this the staff were friendly and they said hi to you everytime you walked in the door. At night the parking lot always has been just hanging around. It’s kind of loud actually.

Staff was trying to be helpful

There were no blankets on the bed, no toliet paper, no washcloths, dirt and drip stains on multiple walls, a hole in the bathroom door, and no tv in the room. The room and cleanliness just overall was terrible. I will not return

Location and that it had a full kitchen

I ordered pizza from Dominos and some people , who were always hanging around outside, lied to the delivery driver and said they were me. They had to remake it and redeliver it. Too much riff raff outside

Nothing

Everything