Sheraton Grande Tokyo Bay Hotel

I was close to the Disney train. Room was comfortable and clean. Service was excellent.

So far nothing, everything was excellent

Liked just about everything

That you had to pay to use the outdoor pool. The cost of the accommodation should have covered pool use.8

Proximity to the monorail, staff friendliness, overall size and configuration of the room.

Hotel is definitely showing some wear and tear.

部屋は清潔。

施設が古く、お風呂のお湯を入れるとき水道の上部がとれた。朝食がどこもめちゃごみなので、もう少し朝食を取る場所を増やして欲しい。

We really enjoyed the arcade and the play room for the kids under 12. We also really like the laundry facilities and the golf.

A lot of kids have allergies these days and my son had a cross contamination with peanut butter. Peanut butter should come in small pre-packaged containers, not in a jar where people touch the spoon to get the peanut butter out and then go on to touch other things. The Peanut butter was very close to the fried egg station and he had a cross contamination reaction due to it. When there is an allergic cross contamination reaction a lot of kids do not want to eat anymore they usually want to vomit. We let staff know about the contamination and they offered a free meal, but my son just wanted to throw up (after feeling tingling in his mouth and like his throat was closing for 5 seconds, but thankfully that drowning for air feeling went away-yes we carry EpiPen's). Instead of a free meal there should have been a paid physician to do a wellness check on him. In summary, more needs to be done when it comes to allergies. They should have asked if our family had allergies (all families before entering the restaurant) to begin with and there should be more awareness on allergies and what to do when there is a cross contamination or anaphylactic reaction.

ベッド。特に枕が私に合っていてとても良かった。スタッフの方は感じが良かった。 バーも夜遅くまで空いていて、パークから帰った後、ゆっくりできたのが良かった。

以前泊まった時は、新しい感じの設備だったのですが、今回、かなり年季が入った部屋だったので、期待していた分シェラトンなのに、、と思ってしまった。 ちゃんと予約する時に確認するべきだった。

The size of the room.

This property was chosen because it was part of Bonvoy, however if you book via third party, your status is completely void. We selected this hotel to be close to disney, but when asked the staff for disney information, ie. shuttle buses, access, early access, the staff were unknowledgeable. Upon our own resourcefulness we figured out what we needed, but by no help of the staff, probably wouldn't stay there again.