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8.3 / 10 Guest Rating

Sheraton Grande Tokyo Bay Hotel

Maihama 1-9, Urayasu, jp

Sheraton Grande Tokyo Bay Hotel - main view

About the Property

Luxury Accommodation at Tokyo Disney Resort

At Sheraton Tokyo Bay, experience the magic of Tokyo Disney Resort with indoor and outdoor pools, Disney shops, kids' play area, and 4 dining options. Spacious Rooms with Stunning Views

Enjoy Sheraton Sweet Sleeper beds, balconies with views of Disney Resort or Tokyo Bay, and 24/7 room service. Relaxation and Convenience

Unwind in the fitness room, sauna, or with a massage. Stay connected with free Wi-Fi, and savor coffee at Café Toastina. Book your enchanting stay at Sheraton Tokyo Bay Hotel today!

Facilities & Amenities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Luggage storage service is available at our hotel service counter located at JR Maihama station; between 8:00 and 15:00, we can store your luggage at the station service counter and deliver it to the hotel. Children under 6 years of age may use existing beds free of charge when staying with an adult. Only one adult is allowed per bed. Breakfast for children 4 years and older is not included in the rate. Children 4 years and older are not included in the rate and will be charged separately. The hotel's seasonal outdoor pool, public baths, and sauna facilities are available for a fee. The indoor pool and fitness room are free of charge. Access to the outdoor pool is by reservation only and is subject to availability. On-site parking is available on a first-come, first-served basis and is subject to availability. The hotel does not guarantee admission to Disney parks.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Thu, Feb 26, 2026 until Wed, Jul 1, 2026 A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Room 2 Beds - Photo 1
Standard Room 2 Beds - Photo 2
Standard Room 2 Beds - Photo 3
1/3

Standard Room 2 Beds

This twin room has a balcony, electric kettle and soundproofing. No pets can be accommodated in this room.

36 sqm
Sleeps 2
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Standard Room 2 Beds

Non-refundable
Room Only
20% OFF$179.24

$143.39

Includes taxes & fees

Standard Room 2 Beds

Non-refundable
Breakfast Included
20% OFF$228.14

$182.51

Includes taxes & fees

Standard Room 2 Beds

Non-refundable
Half Board
20% OFF$317.76

$254.21

Includes taxes & fees
Sheraton Club Room 2 Beds - Photo 1
Sheraton Club Room 2 Beds - Photo 2
Sheraton Club Room 2 Beds - Photo 3
Sheraton Club Room 2 Beds - Photo 4
Sheraton Club Room 2 Beds - Photo 5
Sheraton Club Room 2 Beds - Photo 6
Sheraton Club Room 2 Beds - Photo 7
Sheraton Club Room 2 Beds - Photo 8
1/8

Sheraton Club Room 2 Beds

This twin room has a balcony, electric kettle and flat-screen TV. No pets can be accommodated in this room.

36 sqm
Sleeps 2
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Sheraton Club Room 2 Beds

Non-refundable
Room Only
20% OFF$366.64

$293.31

Includes taxes & fees
Park Wing Room 2 Beds - Photo 1
Park Wing Room 2 Beds - Photo 2
Park Wing Room 2 Beds - Photo 3
Park Wing Room 2 Beds - Photo 4
Park Wing Room 2 Beds - Photo 5
Park Wing Room 2 Beds - Photo 6
1/6

Park Wing Room 2 Beds

This twin room features a soundproofing, electric kettle and air conditioning. No pets can be accommodated in this room.

38 sqm
Sleeps 2
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Park Wing 2 Beds, 2 Doubles, Park Wing

Non-refundable
Room Only
20% OFF$249.25

$199.4

Includes taxes & fees

Park Wing 2 Beds, 2 Doubles, Park Wing

Non-refundable
Breakfast Included
20% OFF$295.98

$236.78

Includes taxes & fees

Park Wing Room 2 Beds

Non-refundable
Half Board
20% OFF$399.23

$319.38

Includes taxes & fees
Dog Friendly Room 2 Beds - Photo 1
Dog Friendly Room 2 Beds - Photo 2
Dog Friendly Room 2 Beds - Photo 3
Dog Friendly Room 2 Beds - Photo 4
1/4

Dog Friendly Room 2 Beds

This double room is reserved for guests with dogs. The room features air conditioning, flat-screen TV and electric kettle.

38 sqm
Sleeps 2
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Dog Friendly 2-4 Beds, Guest room, 4 Twin, Park Wing

Non-refundable
Room Only
20% OFF$325.25

$260.2

Includes taxes & fees

Dog Friendly 2-4 Beds, Guest room, 4 Twin, Park Wing

Non-refundable
Breakfast Included
20% OFF$430.74

$344.59

Includes taxes & fees
Standard Room 4 Beds - Photo 1
Standard Room 4 Beds - Photo 2
Standard Room 4 Beds - Photo 3
1/3

Standard Room 4 Beds

This quadruple room has a electric kettle, air conditioning and soundproofing. No pets can be accommodated in this room.

40 sqm
Sleeps 4
2 Twin bed (90-130 cm wide)
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Standard Room 4 Beds

Non-refundable
Room Only
20% OFF$244.42

$195.54

Includes taxes & fees

Standard Room 4 Beds

Non-refundable
Breakfast Included
20% OFF$342.19

$273.75

Includes taxes & fees

Standard Room 4 Beds

Non-refundable
Half Board
20% OFF$513.3

$410.64

Includes taxes & fees
Dog Friendly Room 3 Beds - Photo 1
Dog Friendly Room 3 Beds - Photo 2
Dog Friendly Room 3 Beds - Photo 3
Dog Friendly Room 3 Beds - Photo 4
1/4

Dog Friendly Room 3 Beds

This room is reserved for guests with dogs. This triple room has air conditioning, soundproofing and electric kettle.

39 sqm
Sleeps 3
3 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Room Multiple Beds (Dog Friendly)

Non-refundable
Room Only
20% OFF$329.4

$263.52

Includes taxes & fees

Room Multiple Beds (Dog Friendly)

Non-refundable
Breakfast Included
20% OFF$436.23

$348.98

Includes taxes & fees
Park Wing Room 4 Beds - Photo 1
Park Wing Room 4 Beds - Photo 2
Park Wing Room 4 Beds - Photo 3
Park Wing Room 4 Beds - Photo 4
1/4

Park Wing Room 4 Beds

This quadruple room has a soundproofing, flat-screen TV and air conditioning. No pets can be accommodated in this room.

39 sqm
Sleeps 4
4 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Park Wing Room 4 Beds

Non-refundable
Room Only
20% OFF$301.46

$241.17

Includes taxes & fees

Park Wing Room 4 Beds

Non-refundable
Breakfast Included
20% OFF$399.23

$319.38

Includes taxes & fees
Park Wing Room 3 Beds - Photo 1
Park Wing Room 3 Beds - Photo 2
Park Wing Room 3 Beds - Photo 3
Park Wing Room 3 Beds - Photo 4
1/4

Park Wing Room 3 Beds

This triple room features air conditioning, view and electric kettle. No pets can be accommodated in this room.

38 sqm
Sleeps 3
3 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Park Wing Room 3 Beds

Non-refundable
Room Only
20% OFF$285.16

$228.13

Includes taxes & fees

Park Wing Room 3 Beds

Non-refundable
Breakfast Included
20% OFF$358.49

$286.79

Includes taxes & fees

Park Wing Room 3 Beds

Non-refundable
Half Board
20% OFF$488.86

$391.09

Includes taxes & fees
Standard Room 3 Beds - Photo 1
Standard Room 3 Beds - Photo 2
Standard Room 3 Beds - Photo 3
1/3

Standard Room 3 Beds

This triple room has a balcony, electric kettle and soundproofing. No pets can be accommodated in this room.

36 sqm
Sleeps 3
1 Twin bed (90-130 cm wide)
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Standard Room 3 Beds

Non-refundable
Room Only
20% OFF$228.14

$182.51

Includes taxes & fees

Standard Room 3 Beds

Non-refundable
Breakfast Included
20% OFF$301.46

$241.17

Includes taxes & fees

Standard Room 3 Beds

Non-refundable
Half Board
20% OFF$431.84

$345.47

Includes taxes & fees
Standard Room, Multiple Beds, Balcony - Photo 1
Standard Room, Multiple Beds, Balcony - Photo 2
1/2

Standard Room, Multiple Beds, Balcony

4 Twin Beds431-sq-foot individually decorated room with a balcony/patio Internet - Free WiFi Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Bathtub grab bar height (inches): 28Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

40 m2
Sleeps 4
4 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Standard 2 Bed Room, 2 Doubles, Main Building, Balcony

Non-refundable
Room Only
20% OFF$171.36

$137.09

Includes taxes & fees

Standard 2 Bed Room, 2 Doubles, Main Building, Balcony

Non-refundable
Breakfast Included
20% OFF$218.09

$174.47

Includes taxes & fees
Premium Room, Multiple Beds - Photo 1
Premium Room, Multiple Beds - Photo 2
Premium Room, Multiple Beds - Photo 3
Premium Room, Multiple Beds - Photo 4
Premium Room, Multiple Beds - Photo 5
Premium Room, Multiple Beds - Photo 6
Premium Room, Multiple Beds - Photo 7
Premium Room, Multiple Beds - Photo 8
Premium Room, Multiple Beds - Photo 9
1/9

Premium Room, Multiple Beds

5 Twin Beds603-sq-foot individually decorated room with a balcony Internet - Free WiFi Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Bathtub grab bar height (inches): 28Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

56 m2
Sleeps 5
5 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Dog Premium 4 Beds, Guest room, 4 Double, Park Wing

Non-refundable
Room Only
20% OFF$413.15

$330.52

Includes taxes & fees

Dog Premium 4 Beds, Guest room, 4 Double, Park Wing

Non-refundable
Breakfast Included
20% OFF$518.65

$414.92

Includes taxes & fees
Room, Multiple Beds - Photo 1
Room, Multiple Beds - Photo 2
Room, Multiple Beds - Photo 3
Room, Multiple Beds - Photo 4
Room, Multiple Beds - Photo 5
Room, Multiple Beds - Photo 6
Room, Multiple Beds - Photo 7
1/7

Room, Multiple Beds

4 Twin Beds409 sq feet Internet - Free WiFi Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Bathtub grab bar height (inches): 28Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

38 m2
Sleeps 4
4 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Standard 2 Beds, Guest Room, 2 Double, Balcony

Non-refundable
Room Only
20% OFF$193.39

$154.71

Includes taxes & fees

Standard 2 Beds, Guest Room, 2 Double, Balcony

Non-refundable
Breakfast Included
20% OFF$246.14

$196.91

Includes taxes & fees
Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony - Photo 1
Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony - Photo 2
Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony - Photo 3
Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony - Photo 4
Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony - Photo 5
Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony - Photo 6
Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony - Photo 7
Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony - Photo 8
1/8

Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

4 Twin Beds431-sq-foot individually decorated room with a balcony/patio Internet - Free WiFi Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Bathtub grab bar height (inches): 28Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

40 m2
Sleeps 4
4 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Ocean Dream 4 Beds, Guest room, 4 Twin, Disney or Bay view, Main Building, Balcony

Non-refundable
Room Only
20% OFF$316.6

$253.28

Includes taxes & fees

Ocean Dream 4 Beds, Guest room, 4 Twin, Disney or Bay view, Main Building, Balcony

Non-refundable
Breakfast Included
20% OFF$425.14

$340.11

Includes taxes & fees
Standard Room, 3 Twin Beds, Balcony - Photo 1
Standard Room, 3 Twin Beds, Balcony - Photo 2
1/2

Standard Room, 3 Twin Beds, Balcony

3 Twin Beds388-sq-foot individually decorated room with a balcony/patio Internet - Free WiFi Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Toilet grab bar height (inches): 27, visual fire alarm, lever door handles, lowered counter and sink height (inches): 29, grab bar in bathtub, height-adjustable showerhead, wheelchair-accessible doorway width (inches): 33, wheelchair-width doorways, low bed height (inches): 20, doorbell and phone notification, low-height counter and sink, low-height bed, phone accessibility kit, low-height electrical outlets in bathroom, bathtub grab bar height (inches): 28, and wheelchair accessibleEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

36 m2
Sleeps 3
3 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Standard Room 3 Twin Beds Balcony

Non-refundable
Room Only
20% OFF$249.27

$199.42

Includes taxes & fees

Standard Room 3 Twin Beds Balcony

Non-refundable
Breakfast Included
20% OFF$329.4

$263.52

Includes taxes & fees
Room, 3 Twin Beds - Photo 1
Room, 3 Twin Beds - Photo 2
Room, 3 Twin Beds - Photo 3
Room, 3 Twin Beds - Photo 4
Room, 3 Twin Beds - Photo 5
Room, 3 Twin Beds - Photo 6
1/6

Room, 3 Twin Beds

3 Twin Beds409 sq feet Internet - Free WiFi Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Bathtub grab bar height (inches): 28Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

38 m2
Sleeps 3
3 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Park Wing 3 Bed Room, 3 Twins

Non-refundable
Room Only
20% OFF$272.63

$218.1

Includes taxes & fees

Park Wing 3 Bed Room, 3 Twins

Non-refundable
Breakfast Included
20% OFF$342.73

$274.18

Includes taxes & fees
Club Room, 2 Double Beds - Photo 1
Club Room, 2 Double Beds - Photo 2
Club Room, 2 Double Beds - Photo 3
Club Room, 2 Double Beds - Photo 4
Club Room, 2 Double Beds - Photo 5
Club Room, 2 Double Beds - Photo 6
Club Room, 2 Double Beds - Photo 7
Club Room, 2 Double Beds - Photo 8
1/8

Club Room, 2 Double Beds

2 Double Beds388-sq-foot individually decorated room, balcony with ocean views Club Level - Executive Lounge access and light refreshmentsInternet - Free WiFi Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Bathtub grab bar height (inches): 28Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

36 m2
Sleeps 2
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Sheraton Club 2 Beds, Club Level, 2 Doubles, Main Building, Balcony

Non-refundable
Room Only
20% OFF$350.5

$280.4

Includes taxes & fees
Standard Room, 2 Double Beds, Balcony - Photo 1
Standard Room, 2 Double Beds, Balcony - Photo 2
1/2

Standard Room, 2 Double Beds, Balcony

2 Double Beds388-sq-foot individually decorated room with a balcony/patio Internet - Free WiFi Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Mini-fridge, coffee/tea maker, electric kettle, and 24-hour room serviceSleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerheadPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh bed sheets (on request), air conditioning, and daily housekeepingAccessibility - Toilet grab bar height (inches): 27, visual fire alarm, lever door handles, lowered counter and sink height (inches): 29, grab bar in bathtub, height-adjustable showerhead, wheelchair-accessible doorway width (inches): 33, wheelchair-width doorways, low bed height (inches): 20, doorbell and phone notification, low-height counter and sink, low-height bed, phone accessibility kit, low-height electrical outlets in bathroom, bathtub grab bar height (inches): 28, and wheelchair accessibleEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

36 m2
Sleeps 2
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Standard Room 2 Double Beds Balcony

Non-refundable
Room Only
20% OFF$195.86

$156.69

Includes taxes & fees

Standard Room 2 Double Beds Balcony

Non-refundable
Breakfast Included
20% OFF$249.27

$199.42

Includes taxes & fees

Guest Reviews

8.3
Excellent6628 verified reviews
AI Summary

Guests highly rate the great service and frequently praise the convenient location.

Categories

Cleanliness7.6
Service9.1
Location9.1
Room Quality8.6
Amenities7.1
Value for Money8.1
Food and Beverage7.6
Overall Experience9.1

Select topics to read reviews

P
PhilippecaCA
Verified booking
extended_group
Standard Room
Stayed in Jun 20, 2026

"Exceptional"

9.0
Helpful?
P
PhalyusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 19, 2026

"Nice and comfortable"

10.0

I was close to the Disney train. Room was comfortable and clean. Service was excellent.

So far nothing, everything was excellent

Helpful?
K
KymauAU
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Exceptional"

10.0

Liked just about everything

That you had to pay to use the outdoor pool. The cost of the accommodation should have covered pool use.8

Helpful?
K
KurtisusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Good"

6.0

Proximity to the monorail, staff friendliness, overall size and configuration of the room.

Hotel is definitely showing some wear and tear.

Helpful?
K
KazushigejpJP
Verified booking
couple
Standard Room
Stayed in Jun 18, 2026

"朝食は頼まなければよかった"

7.0

部屋は清潔。

施設が古く、お風呂のお湯を入れるとき水道の上部がとれた。朝食がどこもめちゃごみなので、もう少し朝食を取る場所を増やして欲しい。

Helpful?
R
RemiauAU
Verified booking
couple
Standard Room
Stayed in Jun 18, 2026

"Exceptional"

10.0
Helpful?
P
PronovostcaCA
Verified booking
family_with_children
Standard Room
Stayed in Jun 18, 2026

"Beautiful place with lots of activities for kids, but not good with kid-food allergy interventions"

7.0

We really enjoyed the arcade and the play room for the kids under 12. We also really like the laundry facilities and the golf.

A lot of kids have allergies these days and my son had a cross contamination with peanut butter. Peanut butter should come in small pre-packaged containers, not in a jar where people touch the spoon to get the peanut butter out and then go on to touch other things. The Peanut butter was very close to the fried egg station and he had a cross contamination reaction due to it. When there is an allergic cross contamination reaction a lot of kids do not want to eat anymore they usually want to vomit. We let staff know about the contamination and they offered a free meal, but my son just wanted to throw up (after feeling tingling in his mouth and like his throat was closing for 5 seconds, but thankfully that drowning for air feeling went away-yes we carry EpiPen's). Instead of a free meal there should have been a paid physician to do a wellness check on him. In summary, more needs to be done when it comes to allergies. They should have asked if our family had allergies (all families before entering the restaurant) to begin with and there should be more awareness on allergies and what to do when there is a cross contamination or anaphylactic reaction.

Helpful?
E
ERIKAjpJP
Verified booking
couple
Standard Room
Stayed in Jun 16, 2026

"立地は便利で良かったが、またあの部屋に泊まりたいとは思わなかった。"

7.0

ベッド。特に枕が私に合っていてとても良かった。スタッフの方は感じが良かった。 バーも夜遅くまで空いていて、パークから帰った後、ゆっくりできたのが良かった。

以前泊まった時は、新しい感じの設備だったのですが、今回、かなり年季が入った部屋だったので、期待していた分シェラトンなのに、、と思ってしまった。 ちゃんと予約する時に確認するべきだった。

Helpful?
M
MatsumotojpJP
Verified booking
family_with_children
Standard Room
Stayed in Jun 16, 2026

"Excellent"

8.0
Helpful?
D
diamondcaCA
Verified booking
family_with_children
Standard Room
Stayed in Jun 16, 2026

"Staff is unknowledgeable, no bonvoy perks if booked third party, expensive for no service."

5.0

The size of the room.

This property was chosen because it was part of Bonvoy, however if you book via third party, your status is completely void. We selected this hotel to be close to disney, but when asked the staff for disney information, ie. shuttle buses, access, early access, the staff were unknowledgeable. Upon our own resourcefulness we figured out what we needed, but by no help of the staff, probably wouldn't stay there again.

Helpful?